Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yarelis Figueroa

Davenport

Summary

Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.

Overview

4
4
years of professional experience

Work History

Customer Service

Home Depot
08.2023 - 12.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.

Dish Washer

69 Restaurant
01.2021 - 08.2021
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Washed dishes and assisted in bussing tables.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Cashier

Stop and Shop
02.2020 - 11.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

St.Croix Educational Complex High
Frederiksted Virgin Islands
05.2022

Skills

  • Complaint Handling
  • Customer Service
  • Active Listening
  • Team Collaboration
  • Problem solving
  • Data Analyst
  • Customer Engagement

Timeline

Customer Service

Home Depot
08.2023 - 12.2023

Dish Washer

69 Restaurant
01.2021 - 08.2021

Cashier

Stop and Shop
02.2020 - 11.2020

High School Diploma -

St.Croix Educational Complex High
Yarelis Figueroa