Crystal Castor
Pharr
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
13
13
years of professional experience
Work History
Assistant
Think Net Tailored Wealth Solutions
New Braunfels
03.2026 - Current
- Assisted in preparing financial documents and reports for client meetings.
- Organized schedules and appointments for financial advisors to optimize productivity.
- Managed client correspondence and communication for wealth management inquiries.
Bilingual Patient Advocate
ELEVATE PFS
McAllen
06.2024 - 03.2025
- Screen uninsured hospital patients in an effort to determine if patients are a viable candidate for federal, state, and/or county medical or disability assistance.
- Complete the appropriate applications and follow through until approved
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Demonstrated effective customer service skills in all interactions with patients and staff.
- Maintained organized work queue of patient accounts, prioritizing cases to enhance workflow efficiency
- Collaborated with hospital staff, case managers, social workers, and financial counselors to facilitate comprehensive patient support
- Answer incoming telephone calls, make outbound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Assist the applicant with gathering any additional reports or records
- Detailed, accurate and timely documentation in our company systems and the hospital systems on all cases worked
- Performed additional tasks based on team needs
Administrative Assistant
Valadez Enterprises, LLC
San Antonio
01.2023 - 09.2023
- Managed HOAs
- Created letters for various administrative purposes, enhancing clarity and professionalism
- Wrote checks for timely payments, maintaining financial accuracy and accountability
- Made deposits
- Performed various clerical tasks
- Coordinated organization of office suppliesd and maintained filing system
- Organize
Attendance Secretary
NORTHSIDE ISD
San Antonio
07.2019 - 06.2023
- Verified data accuracy for student records
- Collect document needed
- Collected necessary documents for student enrollment
- File student records
- Managed multiple tasks efficiently in a busy environment
- Scan, copy, email
- Customer service
- Processed and assigned student schedules based on individual needs
- Completed additional tasks as directed by supervisors
Sales Associate
James Avery
McAllen
10.2018 - 12.2018
Receptionist/Office Assistant
Fat Property LLC
Houston
06.2017 - 10.2017
- Facilitated leasing agreements for residential properties.
- Managed call transfers to ensure efficient communication and prompt response for callers.
- Filing & scanning
- Maintenance requests
- Directed incoming calls to appropriate departments.
- Provided customer service support to address inquiries.
Receptionist/Office Assistant
El Dorado Investments LLC
Houston
01.2017 - 06.2017
- Utilized QuickBooks for financial management tasks, leasing apartments, filing, scanning, & customer service crew shed
- Greeted clients and visitors warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for team members accurately.
Pack Fresh Produce
Rio Fresh Inc
San Juan
11.2013 - 05.2014
- Packed fresh produce for timely shipping.
- Learns to be patient with co-workers, how to adjust to all temperatures in my working area.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
College Career Technology Academy
Pharr, TXSkills
- Customer Service
- Receptionist
- Scheduling
- Data Entry
- Filing
- Clerical experience
- Front desk
- Office management
- Microsoft Office
- Word
- Microsoft Excel
- Microsoft Outlook
- QuickBooks
- Accounting
- Bookkeeping
- Sales
- Regulatory Compliance
- Data collection
- Team Building
- Organizational skills
- Spanish
- Fluent
- Management
- Accounting
Timeline
Assistant
Think Net Tailored Wealth Solutions
03.2026 - Current
Bilingual Patient Advocate
ELEVATE PFS
06.2024 - 03.2025
Administrative Assistant
Valadez Enterprises, LLC
01.2023 - 09.2023
Attendance Secretary
NORTHSIDE ISD
07.2019 - 06.2023
Sales Associate
James Avery
10.2018 - 12.2018
Receptionist/Office Assistant
Fat Property LLC
06.2017 - 10.2017
Receptionist/Office Assistant
El Dorado Investments LLC
01.2017 - 06.2017
Pack Fresh Produce
Rio Fresh Inc
11.2013 - 05.2014
High School Diploma -
College Career Technology Academy