CRYSTAL CASTRO
Fort Wayne,IN
Summary
Bilingual Receptionist with a background in various office settings. Seeking a position that will utilize my strong clerical, organizational and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Ellison High School
04.2023 - 05.2024
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Handled student check-ins and check-outs
- Assisted with student record keeping
- Provided general administrative support, such as photocopying, filing, and data entry
- Maintained student confidentiality and sensitive information
- Addressed parent and student inquiries, resolving issues or directed them to appropriate personnel
- Maintained organization and tidiness of front office area
Patient Services Specialist
Wellstone OBGYN
01.2022 - 03.2023
- Managed schedules for six physicians and advanced practice providers
- Answered incoming calls in a timely and polite manner
- Scheduled new and established patients
- Daily appointment confirmation including preparation of paperwork prior to visit to expedite check-in process
- Entered accurate patient insurance, billing and payment information in computer
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Provided patient with after-visit summary and scheduled next appointment to maintain continuum of care and facilitate treatment plan
- Collaborated with peers to maintain office and waiting area to provide clean and organized environment for patient
- Investigated and resolved patient issues to encourage positive experience during patient visit
- Managed multiple tasks and met time-sensitive deadlines
Medical Assistant
Healthyskin Medical and Cosmetic Dermatology
02.2017 - 11.2017
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Cleaned, prepared, and maintained examination rooms and treatment areas
- Prepared specimens for outside lab testing
- Prepared patients for examinations, procedures, and treatments
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Interviewed patients to obtain medical information and document vital signs
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Answered phone calls and scheduled or followed-up on appointments
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
Medical Assistant
Hanling Acupuncture Healing center
04.2013 - 01.2017
- Roomed patients
- Assisted with laser treatments
- Removed acupuncture needles
- Filled insurance forms
- Wound care
Receptionist
Meridian Engineering
10.2011 - 05.2012
- Answered incoming calls and routed them to the appropriate person or jobsite
- Greeted people (clients, subcontractors/suppliers) as they came into the office
- Placed outgoing calls as requested or required
- Handled incoming and outgoing mail
- Responsible for all front office procedures such as filing, faxing, memos, letters, etc
- Perform additional assignments per supervisor's direction
- Attend required meetings
Medical Assistant Extern Site 240 Hours
Dermatology
10.2011 - 05.2012
- Monitored vital signs, such as blood pressure and pulse
- Maintained clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Took patients vital signs
- Set up surgery trays
- Roomed patients
- Cauterized
- Wound care
- Autoclaving procedures
- Recorded patient history
- Cleaned and prepped room for next patient
- Assisted with laser hair removal
- Prepared patients for procedures
- Prepared laboratory specimen
- Inquired about medical history and medications
- Passed the dermatologist tools during minor surgeries
Education
Certificate - Medical Assistant
Carrington College - Phoenix
Phoenix, AZ11.2012
High School Diploma -
Tucson Magnet High School
Tucson, AZ05.2011
Skills
- HIPAA regulations sterile technique
- Exam room preparations
- General anatomy
- Medical terminology
- Multi-line telephones
- Appointment scheduling
- Organization and efficiency
- Bilingual- Spanish
Certification
CPR/First Aid certified Knowledge of OSHA/CLIA regulations
Vitals Phlebotomy
Injections EKG'S
Timeline
Receptionist
Ellison High School
04.2023 - 05.2024
Patient Services Specialist
Wellstone OBGYN
01.2022 - 03.2023
Medical Assistant
Healthyskin Medical and Cosmetic Dermatology
02.2017 - 11.2017
Medical Assistant
Hanling Acupuncture Healing center
04.2013 - 01.2017
Receptionist
Meridian Engineering
10.2011 - 05.2012
Medical Assistant Extern Site 240 Hours
Dermatology
10.2011 - 05.2012
Certificate - Medical Assistant
Carrington College - Phoenix
High School Diploma -
Tucson Magnet High School
CPR/First Aid certified Knowledge of OSHA/CLIA regulations
Vitals Phlebotomy
Injections EKG'S
Similar Profiles
Ariana BrownAriana Brown
Student Worker at Ellison High SchoolStudent Worker at Ellison High School
Andre JonesAndre Jones
Defensive Line Coach/Assistant Strength and Conditioning Coach at Ellison High School 5A D1Defensive Line Coach/Assistant Strength and Conditioning Coach at Ellison High School 5A D1
Daniela Hernandez CruzDaniela Hernandez Cruz
Teacher's Assistant at Palmdale High School (Antelope Valley Union High School DisTeacher's Assistant at Palmdale High School (Antelope Valley Union High School Dis