Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Charneco

Belleville,NJ

Summary

  • Recognized by management for consistently high customer satisfaction scores and positive feedback.
  • Resolved customer insurance and prescription issues quickly, reducing delays and improving patient experience.
  • Handled 100+ transactions per shift with speed and accuracy while maintaining a positive guest experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Belleville, NJ
10.2023 - 07.2024
  • Accurately prepared and dispensed prescription medications under the supervision of licensed pharmacists, ensuring compliance with HIPAA and pharmacy regulations.
  • Delivered exceptional customer service by assisting patients with prescription questions, insurance issues, and over-the-counter recommendations.
  • Managed inventory, restocked medications, and helped maintain accurate records for controlled substances.
  • Operated pharmacy systems to process prescriptions, verify insurance coverage, and ensure timely order fulfillment.
  • Collaborated with healthcare providers and insurance companies to resolve medication-related issues.
  • Maintained a clean, organized, and compliant pharmacy environment in accordance with Walgreens and state regulations.
  • Supported vaccine preparation and patient documentation during flu and COVID-19 immunization campaigns.

Pharmacy Technician

CVS Pharmacy
Belleville, NJ
11.2022 - 06.2023

• Accurately prepared and dispensed prescription medications under the supervision of licensed pharmacists, ensuring compliance with HIPAA and pharmacy regulations.

• Delivered exceptional customer service by assisting patients with prescription questions, insurance issues, and over-the-counter recommendations.

• Managed inventory, restocked medications, and helped maintain accurate records for controlled substances.

• Operated pharmacy systems to process prescriptions, verify insurance coverage, and ensure timely order fulfillment.

• Collaborated with healthcare providers and insurance companies to resolve medication-related issues.

• Maintained a clean, organized, and compliant pharmacy environment in accordance with Walgreens and state regulations.

• Supported vaccine preparation and patient documentation during flu and COVID-19 immunization campaigns.

walgreens pharmacy

Customer Service Associate

Walgreens
Belleville, NJ
10.2021 - 10.2022
  • Provided excellent customer service by greeting customers, answering product questions, and resolving concerns in a friendly and efficient manner.
  • Operated cash register, processed transactions accurately, and handled returns and exchanges in line with company policies.
  • Maintained store cleanliness and organization, restocked shelves, and ensured product displays were neat and visually appealing.
  • Assisted in inventory management by checking stock levels, pricing items, and conducting regular inventory counts.
  • Promoted Walgreens loyalty programs and special offers to customers to support store sales goals.
  • Supported pharmacy operations by directing customers appropriately and handling prescription drop-off/pickup with discretion and professionalism.
  • Adhered to company policies, safety procedures, and customer privacy standards.

Cashier

Wendy’s
Belleville
01.2019 - 09.2020
  • Provided fast, friendly, and accurate customer service while operating the cash register and handling cash, credit, and mobile payments.
  • Took customer orders, ensured food accuracy, and maintained a welcoming atmosphere in a high-paced environment.
  • Promoted menu items, up-sold combos and limited-time offers to boost sales.
  • Collaborated with team members to maintain cleanliness of front counter, dining area, and beverage station.
  • Handled customer concerns professionally and ensured satisfaction through prompt resolution.
  • Followed all food safety, sanitation, and hygiene guidelines in compliance with health regulations.
  • Assisted with opening/closing duties and restocking front-of-house supplies as needed.

Education

Belleville High School
Belleville, NJ
06.2021

Skills

    Customer Service Skills

  • Excellent verbal communication
  • Conflict resolution and complaint handling
  • Fast-paced multitasking
  • Friendly, professional demeanor
  • Team collaboration
  • Retail & Cash Handling

  • Accurate cash register operation
  • Credit/debit/mobile payment processing
  • Upselling and promotional sales
  • Storefront organization and restocking
  • Point-of-sale (POS) systems

    Pharmacy & Healthcare Knowledge (Walgreens)

  • Prescription data entry and verification
  • Insurance processing and claim resolution
  • HIPAA compliance and patient confidentiality
  • Inventory management and medication restocking
  • Vaccine support and documentation
  • Workplace Skills

  • Attention to detail
  • Dependability and punctuality
  • Adherence to company policies and procedures
  • Cleanliness and food safety standards (Wendy’s)
  • Time management

Certification

Licensed Pharmacy Technician

Certified In CPR

Languages

Spanish
Limited Working

Timeline

Pharmacy Technician

Walgreens
10.2023 - 07.2024

Pharmacy Technician

CVS Pharmacy
11.2022 - 06.2023

Customer Service Associate

Walgreens
10.2021 - 10.2022

Cashier

Wendy’s
01.2019 - 09.2020

Belleville High School
Crystal Charneco