Crystal Chatman
Prattville,AL
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Unit Clerk
Baptist Medical Center East
Montgomery, AL
01.2009 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient admissions, discharges and transfers.
- Collected specimens from patients for laboratory testing purposes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Managed the organization and cleanliness of the nursing station and patient areas.
- Answered phones to transfer calls or relay messages to patients or staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Organized and maintained filing systems for patient records.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Scheduled appointments for patients and coordinated transportation services when necessary.
Patient Care Technician
Shelby Baptist Medical Center
Alabaster, AL
01.2006 - 12.2009
- Provided physical support to assist patients with bathing, dressing and toileting.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient admissions, discharges and transfers.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Cashier, Closer, Dishwasher, Greeter, Opener, Cook
Chick-fil-A
Prattville, AL
01.2002 - 12.2006
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Ensured compliance with all safety regulations within the store environment.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
GED -
Family Support Center
Prattville, AL01-2005
Skills
- Patient care
- First aid
- Specimen collection
- Medical documentation
- Emergency response
- Health information management
- Basic life support
- Time management
- Record keeping
- Work organization
- Data collection
- Ability to use word
Certification
- CNA
- BLS- UTD every 2yrs
Timeline
Patient Care Technician, Unit Clerk
Baptist Medical Center East
01.2009 - Current
Patient Care Technician
Shelby Baptist Medical Center
01.2006 - 12.2009
Cashier, Closer, Dishwasher, Greeter, Opener, Cook
Chick-fil-A
01.2002 - 12.2006
GED -
Family Support Center
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