Crystal CHRISTMAS
Lafayette,LA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
4
4
years of professional experience
Work History
Case Manager
Beyond Care
06.2022 - 01.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Driver/Delivery Courier
Lafayette General Health
02.2020 - 08.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
High School Diploma -
Lafayette High School
Lafayette, LA05.2001
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Patience and understanding
- Loading and unloading
- Flexible Schedule
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Case Manager
Beyond Care
06.2022 - 01.2024
Driver/Delivery Courier
Lafayette General Health
02.2020 - 08.2022
High School Diploma -
Lafayette High School
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