Crystal Cole
Fairview Heights,IL
Summary
Compassionate Medical Support Assistant known for high productivity and efficient task completion. Specialize in patient scheduling and medical record management. Excel in communication, time management, and teamwork to support both patients and medical staff effectively.
Overview
17
17
years of professional experience
Work History
Advance Medical Support Assistant G6 (full Time)
US Department of Veteran Affairs, Manchester Annex
St. Louis, MO
05.2023 - Current
- Scheduling patient appointments regularly in accordance with hospital policies and proceduresd
- Receiving patients, checking them for their appointment, while verifying their demographics and verifying their insurance using the ICB
- Printing out patients' medication reconciliation lists
- Canceling and rescheduling patient appointments
- No-show appointments for patients that did not make it to their appointment
- Calling patients to schedule return to clinic orders from providers within the VA wait time standard
- Receiving calls from patients and notating the call using CPRS and alerting proper individuals to the notation
- Notate in CPRS when faxes are received for clinical staff and alerting the RNCM to the notation
- Assist with closing encounters by canceling or no-showing appointments
- Assist in helping fellow employees on VA procedures, VA applications and VA policies
- Assist in preparing the VAOS report and other daily reports for the supervisor
- Print provider schedules daily using Vista RS
- Assist in calling patients when a clinic is closed due to the provider calling out
- Assisting Veteran's when they have specific special needs
- Assist with securely closing the clinic, ensuring that all patient information is secured and locked
- Enter travel requests for Veteran's in coordination with the VA travel department
- Assist walk-in patients with getting triaged to the nurse
- Assist veteran's with dropping off paperwork for their provider to review and assist in redirecting to ROI when needed.
Drivers Facility Manager (full Time)
IL Secretary of State
East St. Loius, IL
01.2012 - 11.2022
- Plans, supervises and coordinates the activities of staff engaged in processing driver licenses, identification cards and vehicle title/registration applications to the public in a driver's service facility
- Responsible for assuring accurate accounting of and back depositing of all monies
- Attend meeting and maintain phone contact to keep abreast of policy or procedural changes
- Determine work schedules and priorities; handling special problems and ability to answer questions concerning staff functions
- Responsible for maintaining facility order
- Responsible for ordering and maintaining facility inventory
- Complete daily paperwork sent weekly to accounting revenue and other departments for further processing
- Maintaining and organizing a secure filing system
- Opening and securely closing the facility
- Processing customer transactions for Vehicles and Drivers Services
- Certified instructor for giving Commercial Drivers License, Drivers License and Motorcycle Class License
Vault Teller (full-time)
Regions Bank
East St. Louis, IL
05.2007 - 12.2011
- Performed as bank teller, ATM teller, and Vault teller
- Responsible for processing debit and credits on customer accounts and balancing a cash drawer daily
- Responsible for daily balancing of the branch ATM machine
- Ordering and receiving cash funds for bank operations and balancing the bank vault
- Recognize and prevent fraudulent activity
- Refer customers to other banking products to better fit their financial needs
Education
Master of Arts - Music Performance
Southern Illinois University Edwardsville
Edwardsville, IL05-2009
Bachelor of Arts - Music
McKendree University
Lebanon, IL05-2007
Skills
- Detail Oriented
- Patient Care Coordination
- Patient Scheduling
- Electronic Health Records Management
- Appointment Scheduling
- Microsoft Office Suite proficiency (Excel, Outlook, Teams and Powerpoint)
- HIPAA Compliance
- Indirect Patient Care
- Medical terminology proficiency
- Able to deal tactfully with the general public and develop satisfactory relationships and deliver great customer service
- Able to retain knowledge needed to efficiently and effectively perform job duties
Timeline
Advance Medical Support Assistant G6 (full Time)
US Department of Veteran Affairs, Manchester Annex
05.2023 - Current
Drivers Facility Manager (full Time)
IL Secretary of State
01.2012 - 11.2022
Vault Teller (full-time)
Regions Bank
05.2007 - 12.2011
Master of Arts - Music Performance
Southern Illinois University Edwardsville
Bachelor of Arts - Music
McKendree University
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