Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Cole

Shawnee,OK

Summary

Dynamic small business owner with a proven track record at Victory Kids Daycare, excelling in strategic planning and customer relations. Successfully increased enrollment through targeted marketing and enhanced operational efficiency. Skilled in relationship building and project management, fostering a nurturing environment while optimizing resources for growth and development.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Owner

MawMaws House
  • Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
  • Recruited talented educators who shared the daycare''s values of nurturing young minds holistically.
  • Optimized resource usage at the center by coordinating supply inventory management efficiently.
  • Initiated partnerships with local businesses to secure funding opportunities or donated materials for program enhancement.

Co-Owner

Victory Kids Daycare
05.2020 - 10.2023
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
  • Reduced incidences of behavioral issues by establishing clear expectations for conduct within the facility.
  • Improved daycare operations by implementing efficient scheduling and staff management practices.
  • Organized successful fundraising events that supported ongoing improvements to the daycare facility.
  • Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
  • Collaborated with local schools to provide seamless transitions for children entering kindergarten or other programs.
  • Streamlined administrative processes, enabling efficient record-keeping and billing systems.
  • Facilitated connections between families attending the daycare through social events and information sharing platforms.
  • Championed diversity in enrollment by offering scholarships or sliding scale fees for families in need.
  • Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
  • Increased enrollment numbers by promoting the daycare through targeted marketing strategies and community outreach efforts.

Asst. Manager

Mazzios
04.2010 - 06.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Trained staff in effective customer engagement techniques.

Education

General - Early Learning And Child Care

Carl Albert
Poteau, OK

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Strategic planning
  • Marketing

Certification

Certificate of Mastery

Timeline

Co-Owner

Victory Kids Daycare
05.2020 - 10.2023

Asst. Manager

Mazzios
04.2010 - 06.2012

Owner

MawMaws House

General - Early Learning And Child Care

Carl Albert

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Crystal Cole