Crystal Colley
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
20
20
years of professional experience
Work History
Office Assistant
Internal Medicine And Pediatrics
Bristol, TN
07.2007 - 07.2012
- Managed patient scheduling and appointment confirmations to enhance office workflow.
- Assisted with medical record management and ensured documentation accuracy.
- Coordinated office supplies and inventory to ensure uninterrupted operations.
- Operated multi-line phone system to efficiently direct calls and address patient inquiries.
- Answered phone system and answered patient inquiries with professionalism and care.
Medical Office Assistant
Med-One of Tennessee
Bristol, TN
06.1996 - 12.2006
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted with medical records management and ensured confidentiality compliance.
- Processed insurance claims and verified patient eligibility for services.
- Prepared daily deposits
- Dictation for medical records
- Managed workers' comp patients
Health and Beauty Aides Assistant
Food City
Bristol, VA
06.1992 - 06.1996
- Assisted customers with inquiries, providing product information and recommendations.
- Ensured accurate inventory management and product placement in store displays.
- Operated a cash register
- Managed Till Count
- Created daily deposit reports to ensure timely and secure bank transactions.
Education
John S Battle High School
Bristol, VASkills
- Patient scheduling
- Appointment coordination
- Health record management
- Medical records management
- Medical terminology
- Insurance claims processing
- Workers' compensation
- Payment processing
- Daily deposits preparation
- Office inventory management
- Multi-line phone operation
- Mail distribution
- Attention to detail
- Time management
- Problem solving
- Confidentiality compliance
References
References available upon request.
Timeline
Office Assistant
Internal Medicine And Pediatrics
07.2007 - 07.2012
Medical Office Assistant
Med-One of Tennessee
06.1996 - 12.2006
Health and Beauty Aides Assistant
Food City
06.1992 - 06.1996
John S Battle High School