CRYSTAL COLLIER
Administrative Assistant
Lawrence,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Patient Registration Specialist
IU Health North Hospital
Indianapolis, IN
07.2021 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Angel Hearts Childcare
Indianapolis, IN
01.2018 - 11.2023
- Answer telephone and provide information to callers or route to appropriate individual
- Executed record filing system to improve document organization and management.
- Ensure collection of accounts receivable in accordance with company policies and procedures
- Maintain children's files and follow up with families to retrieve missing information
- Enroll new children and enters necessary data into our computer system
- Restocked supplies and submitted purchase orders to maintain stock levels
Customer Resource Consultant
Republic Services
Indianapolis, IN
01.2015 - 01.2018
- Received and responded to over 85 customer calls, inquiries, request and complaints
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Process payments via credit cards and checks by phone
- Enroll customers into new services
- Sold, processed, and dispatched delivery
- Research and investigate to reach resolutions; and deliver superior customer service in prompt, respectful and courteous manner to ensure customer concerns are resolved.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Customer Service Rep/Data Entry Specialist
Stericycle
Indianapolis, IN
01.2014 - 01.2015
- Provided courteous customer service~90 calls per day
- Promptly answered customer inquiries, resolve problems and provide new product information
- Received multiple positive reviews recognizing level of dedication to customers
- Applied information from different locations that is written down, such as cancelled checks, bills, reports, and other information, and enter it into electronics data system for storage and analysis
Customer Service Representative
Renaissance Dental
Indianapolis, IN
01.2013 - 01.2014
- Recorded account information to open new customer accounts
- Provide courteous customer service for over~ 100 calls per day
- Assisted provider's offices with verification of patient's benefits
- Processed payments via credit cards and check by phone
- Enrolled customers into new policies.
Personal Banker
U.S Bank
Saint Paul, MN
01.2010 - 01.2013
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Provide courteous customer service for ~90 calls per day
- Promptly answer customer inquiries, resolve problems, and provide new product information
- Received multiple positive reviews recognizing level of dedication to customers
- Support team, drive sales, and consistently meet and exceed monthly quotas.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database
Education
Some College (No Degree) - Healthcare Administration
Ivy Tech Community College
Indianapolis, INHigh School Diploma -
Christel House Dors South
Indianapolis, IN 01.2023 - 06.2023
Skills
- Multitasking and Time Management
- Data Entry
- Account Maintenance
- Computer Skills: MS Office Suite (Word, Excel, PowerPoint, Outlook); Data Entry; Email; Type 35 wpm
- Multi-Line Telephone Systems
Timeline
High School Diploma -
Christel House Dors South
01.2023 - 06.2023
Patient Registration Specialist
IU Health North Hospital
07.2021 - 11.2023
Administrative Assistant
Angel Hearts Childcare
01.2018 - 11.2023
Customer Resource Consultant
Republic Services
01.2015 - 01.2018
Customer Service Rep/Data Entry Specialist
Stericycle
01.2014 - 01.2015
Customer Service Representative
Renaissance Dental
01.2013 - 01.2014
Personal Banker
U.S Bank
01.2010 - 01.2013
Some College (No Degree) - Healthcare Administration
Ivy Tech Community College