CRYSTAL COLMENERO
Mathis,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Energetic hospitality professional with can-do attitude and goal to work with public. Over 10+years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.
Overview
11
11
years of professional experience
Work History
Front Desk Clerk
La Quinta Inn & Suites In
Mathis , TX
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Substitute Teacher, K-12
Mathis ISD
Mathis, TX
07.2016 - 07.2021
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Jewelry Specialist
James Avery Artisan Jewelry
San Antonio, TX
09.2013 - 05.2016
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Fabricated pieces by hand and using specialized equipment such as [Tool] and [Tool].
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Constructed high-quality [Type] pieces by carefully heating and shaping metals.
- Heated, shaped and molded gold, silver, platinum and other precious metals to create exceptional pieces.
Bilingual Front Desk Receptionist
Beeville Dental Care
Beeville, TX
01.2011 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Registered Dental Assistant - Dental Assisting
Kaplan Career Institue
Corpus Christi, TX10.2010
High School Diploma -
Mathis High School
Mathis, TX05.2008
Skills
- Guest Registration
- Multi-Line Phone Systems
- Check in and Checkout Procedures
- Data Gathering
- HIPAA Guidelines
- Childcare Settings
- Customer Engagement
- Call Transfers
Timeline
Front Desk Clerk
La Quinta Inn & Suites In
07.2021 - Current
Substitute Teacher, K-12
Mathis ISD
07.2016 - 07.2021
Jewelry Specialist
James Avery Artisan Jewelry
09.2013 - 05.2016
Bilingual Front Desk Receptionist
Beeville Dental Care
01.2011 - 09.2013
Registered Dental Assistant - Dental Assisting
Kaplan Career Institue
High School Diploma -
Mathis High School
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