Crystal Confalone
Orlando,FL
Summary
Results-driven server with extensive experience in fast-paced dining environments. Expertise in cash handling, team collaboration, and guest engagement. Committed to improving service efficiency and elevating customer satisfaction through personalized interactions.
Overview
20
20
years of professional experience
Work History
Server
Bonifay Country Club
02.2018 - Current
- Resolved customer complaints promptly to enhance overall dining experience.
- Implemented process improvements that streamlined order-taking and service flow.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Enhanced guest satisfaction through personalized service and attentive listening skills.
Server
Macaroni Grill
Orlando, FL
09.2015 - 01.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to ensure timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Trained new servers on menu knowledge, service protocols, and guest interactions.
Server Manager
Taki's Greek and Italian Restaurant
Leesburg, FL
01.2007 - 08.2015
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Developed and implemented effective scheduling processes to optimize workforce efficiency.
- Trained and mentored staff on best practices for customer engagement and order management.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Education
High School Diploma -
Nute High
Milton, NH06-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Bonifay Country Club
02.2018 - Current
Server
Macaroni Grill
09.2015 - 01.2018
Server Manager
Taki's Greek and Italian Restaurant
01.2007 - 08.2015
High School Diploma -
Nute High