Crystal Constance

• Scheduled appointments with applicants to gather information and explain benefits processes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Assessed caller accounts to determine HRA benefits, identify service needs and resolve issues.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Facilitated inter-departmental communication to effectively provide customer support.
• Upsold additional products and services after identifying customer needs and requirements.

• Developed individualized plans to help customers reach goals within predetermined timelines.
• Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.

• Review job applications to identify, vet and recommend optimal candidates.
• Research all payroll, COBRA, disability, and FMLA issues.
• Maintain current understanding of state and federal policies such as EEO and ADA.
• Send notices to employees and subcontractors regarding expiring documentation.
• Collaborate with management to build and implement effective, modern employment policies.
• Review and confirmed that all final paid hours corresponded with timesheets and state laws.
• Set, enforce and explain HR policies to team members to cultivate compliant and satisfied workforce.
• Collaborate with department managers to assess needs.
• Complete employee employment verifications and unemployment paperwork in timely manner.
• Maintain company compliance with all local, state, and federal laws, in addition to establishing organizational standards.
• Gather personnel records from all employees from each department.
• Monitor and handle all employee claims, including performance-based and harassment incidents.
• Edit job position announcements before authorizing post.
• Evaluate time cards for accuracy on regular and overtime hours.
• Review human resource paperwork for accuracy and completeness by verifying, collecting, and correcting additional data.

Address and resolved general payroll-related inquiries.

• Schedule monthly departmental meetings and record meeting minutes to preserve concise and accurate official record of discussion held in meetings.
• Conduct research in areas of employment law and labor law.

• Secured vehicle to tow truck and checked all attachments for safe operation.
• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
• Invoiced, collected monies due and settled accounts with shippers each day.
• Conducted efficient cargo transfers to maintain route schedules.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Operated with safety and skill to avoid accidents and delays.
• Presented clean, neat appearance during every shift to uphold professional company presence.
• Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.
• Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.

• Presented clean, neat appearance during every shift to uphold professional company presence.
• Conducted efficient cargo transfers to maintain route schedules.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
• Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
• Invoiced, collected monies due and settled accounts with shippers each day.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Operated with safety and skill to avoid accidents and delays.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.

• Interviewed and recruited students for admission requirements.
• Increased sales by 10%
• Optimized student educational strategies with clear advice on course choices, progression, and career options.
• Assisted in the application process and verified completion for enrollment.
• Monitored and assisted students through first-course attendance and performance.
• Performed appropriate follow-ups with student's progress.

• Originated, reviewed, processed, closed, and administered customer loan proposals
• Maintained strict confidentiality of bank records and client information
• Recommended loan approvals and denials based on customer loan application reviews
• Submitted loan applications to underwriter for verification and recommendations
• Actively manage pipeline of 40+ loans
• Developed strong relationships with customers through high levels of customer service
• Assisted customers in understanding loan terms and conditions to make informed decisions

• Originated, reviewed, processed, closed, and administered customer loan proposals
• Recommended loan approvals and denials based on customer loan application reviews
• Submitted loan applications to underwriter for verification and recommendations
• Actively manage pipeline of 20+ loans
• Assisted customers in understanding loan terms and conditions to make informed decisions
• Developed strong relationships with customers through high levels of customer service