Crystal Cortes
Fort Worth,TX
Summary
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Cook Children's Medical Center
Fort Worth, TX
04.2022 - Current
- Coordinated scheduling across various departments to streamline patient appointments.
- Maintained accurate patient records using electronic health record systems.
- Assisted medical staff with administrative tasks to enhance workflow efficiency.
- Facilitated communication between healthcare providers and patients effectively.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Improved healthcare team collaboration by efficiently coordinating meetings and distributing relevant information.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Receptionist
Cook Children's Medical Center
Fort Worth, TX
06.2021 - 04.2022
- Processed incoming calls and directed inquiries to appropriate personnel promptly.
- Prepared and organized patient charts for daily clinic operations accurately.
- Supported billing operations by verifying insurance information efficiently.
- Trained new staff on office procedures and use of administrative tools effectively.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff to optimize workflow.
- Handled patient inquiries and provided information regarding services and procedures.
- Maintained accurate patient records in electronic health record systems.
- Assisted in insurance verification and billing inquiries for patients.
- Collaborated with healthcare teams to ensure seamless patient experiences.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Optimized appointment scheduling to maximize doctor availability.
- Performed various administrative tasks by filing, copying and faxing documents.
Treatment Coordinator
Jefferson Dental Health
Fort Worth, TX
08.2020 - 06.2021
- Communicated treatment plans effectively to patients, ensuring clear understanding and compliance.
- Maintained accurate patient records and updated information in electronic health systems.
- Educated patients on insurance options and payment plans to facilitate financial decisions.
- Supported team training initiatives, enhancing staff knowledge of treatment protocols and services offered.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with store manager to maintain daily operations.
Debt Collection Specialist
Family Health Associates
Arlington, TX
08.2018 - 07.2020
- Managed accounts receivable to optimize cash flow and reduce outstanding debt.
- Implemented effective communication strategies to negotiate payment arrangements with clients.
- Utilized debt collection software to track accounts and document interactions efficiently.
- Ensured compliance with federal regulations governing debt collection practices in healthcare settings.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Medical Coding and Billing Specialist
Family Health Associates
Arlington, TX
04.2015 - 08.2018
- Processed medical claims using advanced coding systems to ensure compliance with insurance guidelines.
- Analyzed coding errors and implemented corrective measures to enhance overall billing efficiency.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
- Resolved coding discrepancies through in-depth analysis and collaboration with physicians, ensuring appropriate reimbursement for services rendered.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Education
High School Diploma -
Northside High School
Fort Worth, TXSkills
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- EMR / EHR
- Medical office administration
- Medical charting
- Medical terminology
- Administrative support
- Epic systems
- CPR certified
- Microsoft powerpoint, excel, and Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Unit Secretary
Cook Children's Medical Center
04.2022 - Current
Medical Receptionist
Cook Children's Medical Center
06.2021 - 04.2022
Treatment Coordinator
Jefferson Dental Health
08.2020 - 06.2021
Debt Collection Specialist
Family Health Associates
08.2018 - 07.2020
Medical Coding and Billing Specialist
Family Health Associates
04.2015 - 08.2018
High School Diploma -
Northside High School