CRYSTAL CORTIJO
New York,NY
Summary
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2020 - 04.2025
- Achieved sales quotas for products, phone plans, devices, and accessories
- Provided excellent customer service in-store and over the phone
- Managed customer accounts, resolving discrepancies and troubleshooting issues
- Developed product knowledge to offer tailored solutions to customers
- Drove 40% of in store Wi-fi sales through effective customer engagement.
Customer Service Representative
PAYOMATIC
05.2019 - 02.2020
- Opened new customer accounts and provided prepaid debit cards
- Processed over 50 transactions daily, including check cashing, money transfers, and bill payments
- Responded to customer inquiries and maintained account records
- Demonstrated cash handling expertise, preparing large cash deposits
- Handled clerical work, including money order reports
Customer Service Member
Whole Foods
02.2017 - 02.2019
- Worked as a cashier and handled holiday catering
- Assisted with delivery and supported disabled customers
- Maintained inventory and developed strong communication skills
- Processed over 100 customer transactions daily during peak Holiday season
Skills
- Bilingual (Spanish)
- Cash handling
- Team collaboration
- Up-selling
- Account management
- Adaptive selling techniques
- Relationship building
- Closing techniques
Timeline
Mobile Expert
T-Mobile
03.2020 - 04.2025
Customer Service Representative
PAYOMATIC
05.2019 - 02.2020
Customer Service Member
Whole Foods
02.2017 - 02.2019