Crystal Covington
Newark,NJ
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
16
16
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Harrison, New Jersey
03.2026 - Current
- Assisted customers with orders, providing friendly and efficient service.
- Maintained cleanliness of workstations and dining areas, ensuring safety and compliance with health standards.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed and customer satisfaction.
- Prepared and served beverages according to established recipes and standards.
- Operated kitchen equipment, including coffee machines and fryers, safely and effectively.
- Stocked supplies and organized inventory to ensure product availability.
- Handled cash transactions accurately, ensuring balanced register and efficient end-of-shift reconciliation.
Transport Driver
Uber
Newark, New Jersey
12.2025 - Current
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Utilized navigation apps to plan and adjust routes in real-time for smooth journeys.
- Adapted to changing traffic conditions to optimize travel time and route efficiency.
- Maintained vehicle cleanliness and performed regular inspections for safety compliance.
- Communicated effectively with passengers to enhance their ride experience and satisfaction.
- Assisted passengers with luggage and special needs to ensure comfort during rides.
- Provided feedback on rider experiences to improve service quality at the company level.
Warehouse Associate
Hello Fresh
Newark, New Jersey
08.2024 - 05.2025
- Managed inventory levels to ensure accurate stock availability.
- Collaborated with team members to optimize workflow processes.
- Conducted quality checks on incoming and outgoing shipments.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in a controlled-atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in an internal database.
- Assembled customer orders from stock and picked the correct quantity and types of products.
Manager
Dunkin' Donuts
Old Bridge, New Jersey
11.2019 - 11.2024
- Supervised daily operations to ensure efficient service and product quality.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels and placed orders to maintain stock availability.
- Implemented promotional strategies to increase customer engagement and sales.
- Enforced health and safety regulations to maintain a safe work environment.
- Conducted performance evaluations to provide feedback and support staff development.
- Recruited and hired qualified candidates to fill open positions.
Warehouse Associate
Amazon
Elizabeth, New Jersey
09.2014 - 07.2019
- Managed inventory levels to ensure accurate stock availability.
- Assisted in loading and unloading deliveries to minimize delays.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Conducted quality checks on incoming and outgoing shipments.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in internal database.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained a clean and organized work environment for safety compliance.
- Labeled containers correctly for product identification purposes.
Crew Member
Dunkin Donuts
Harrison, New Jersey
02.2016 - 10.2018
- Assisted customers with orders, providing friendly and efficient service.
- Served food quickly for positive guest experiences.
- Prepared and served beverages according to established recipes and standards.
- Operated kitchen equipment, including coffee machines and fryers, safely and effectively.
- Maintained cleanliness of workstations and dining areas to ensure a safe environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stocked supplies and organized inventory to ensure product availability.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Handled cash transactions accurately while maintaining a balanced register at shifts end.
Host
IHOP
Newark, New Jersey
06.2010 - 11.2012
- Greeted and seated guests promptly upon arrival.
- Greeted guests and gathered information to seat groups or place on a waitlist.
- Managed waitlists and communicated estimated wait times, enhancing guest experience during busy periods.
- Assisted servers by coordinating table assignments and pacing guest flow.
- Took reservations over the phone and in person, facilitating seamless guest arrivals.
- Handled high call volume during peak hours.
- Resolved guest inquiries and issues with professionalism, ensuring satisfaction and repeat visits.
- Trained new hosts on procedures and customer service standards.
- Maintained cleanliness and organization of the host stand and dining area.
Education
High School diploma -
Franklin High School
Franklin, NJ06-2010
Skills
- Customer service, Leadership, Time management, Beverage service, Communication skills
- Kitchen equipment operation
- Order processing
- Order fulfillment
- Shipment unpacking
- Inventory counts
- Quality control checks
- Pallet jack operation
- Teamwork
- Leadership
- Staff training
- Performance evaluation
- Customer service
- Communication skills
- Time management
- Client relations
Timeline
Crew Member
Dunkin' Donuts
03.2026 - Current
Transport Driver
Uber
12.2025 - Current
Warehouse Associate
Hello Fresh
08.2024 - 05.2025
Manager
Dunkin' Donuts
11.2019 - 11.2024
Crew Member
Dunkin Donuts
02.2016 - 10.2018
Warehouse Associate
Amazon
09.2014 - 07.2019
Host
IHOP
06.2010 - 11.2012
High School diploma -
Franklin High School