Crystal Cronin
International Falls,MN
Summary
Dynamic Service Manager with a proven track record at Border Chevrolet GMC, excelling in team leadership and problem-solving. Streamlined operations to enhance customer satisfaction and reduced response times. Skilled in multitasking and organization, I foster a positive work environment while driving revenue growth and operational excellence.
Overview
27
27
years of professional experience
Work History
Service Manager
Forestland Sales & Service
International Falls, MN
09.2024 - Current
- Managed scheduling and resource allocation to optimize service delivery.
- Oversaw inventory management of service-related supplies and equipment.
- Met with customers to discuss service needs and offer available solutions.
Service Manager
Eckman Gmc
International Falls, MN
05.2022 - 09.2024
- Developed detailed plans based on broad guidance and direction.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Desk Receptionist
Holiday Inn
International Falls, MN
04.1999 - 08.2004
- Managed scheduling and resource allocation to optimize service delivery.
- Oversaw inventory management of service-related supplies and equipment.
- Met with customers to discuss service needs and offer available solutions.
Service Manager
Border Chevrolet GMC
International Falls, MN
05.2022 - 09.2024
- Led team in delivering exceptional customer service and resolving complex issues.
- Streamlined service operations, reducing response times and improving customer satisfaction rates.
- Trained and mentored staff on best practices for equipment maintenance and safety protocols.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Sailor
United States Nazy
San Diego, CA
05.2001 - 11.2023
- Conducted routine maintenance on vessels to enhance operational readiness.
- Collaborated with team members to execute drills and emergency procedures effectively.
- Implemented safety protocols during operations to minimize risks and ensure compliance.
Laborer
Boise Cascade
International Falls, MN
10.2009 - 05.2022
- Assisted in loading and unloading materials from delivery trucks.
- Maintained a clean and organized work environment to enhance safety.
- Followed safety protocols to minimize workplace hazards and risks.
- Monitored supply inventory levels and reported shortages promptly.
- Supported training of new hires on operational procedures and equipment use.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Laborer
Packaging Corporation of America
International Falls, MN
10.2009 - 05.2022
- Operated machinery to package products efficiently and safely.
- Conducted routine quality checks to ensure compliance with company standards.
- Assisted in loading and unloading materials from delivery trucks.
- Maintained a clean and organized work environment to enhance safety.
- Collaborated with team members to streamline production processes.
Claims Processor
United Healthcare
International Falls, MN
11.2003 - 05.2007
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed submitted documentation for accuracy, identifying discrepancies and facilitating resolutions.
- Utilized claims processing software to track and manage claim statuses effectively.
- Collaborated with healthcare providers to obtain necessary information for claim approvals.
Education
High School Diploma -
Falls Senior High School
International Falls, MNSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Forestland Sales & Service
09.2024 - Current
Service Manager
Eckman Gmc
05.2022 - 09.2024
Service Manager
Border Chevrolet GMC
05.2022 - 09.2024
Laborer
Boise Cascade
10.2009 - 05.2022
Laborer
Packaging Corporation of America
10.2009 - 05.2022
Claims Processor
United Healthcare
11.2003 - 05.2007
Sailor
United States Nazy
05.2001 - 11.2023
Front Desk Receptionist
Holiday Inn
04.1999 - 08.2004
High School Diploma -
Falls Senior High School