Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Crystal Cruz

Chicago,IL

Summary

Dynamic and personable professional with proven expertise in customer service and cash handling, honed at pops bagels and la vaca margarita bar. Excelled in reservation coordination and maintaining high-volume phone operations, ensuring guest satisfaction. Skilled in team collaboration and adept at creating positive dining experiences, showcasing a blend of strong multitasking abilities and a friendly demeanor.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

la vaca margarita bar
Chicago, IL
10.2024 - Current
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Answered phones promptly to record and confirm reservations.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Cashier

pops bagels
Los Angeles, CA
08.2023 - 12.2025
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed customer payments quickly and returned exact change and receipts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Aspira Early College
Chicago, IL
06-2025

Skills

  • Reservation coordination
  • Front-of-house display creation
  • Dining room management
  • Group reservations management
  • Table setting arrangements
  • Menu presentation
  • Strong multitasking
  • Social perceptiveness
  • Cash handling
  • Take-out service
  • Handling complaints
  • Supply restocking
  • Customer service
  • High-volume phone answering
  • Team collaboration
  • Friendly demeanor

Languages

English
Professional
Spanish
Professional

Affiliations

  • bike riding
  • photography
  • gym

Timeline

Restaurant Hostess

la vaca margarita bar
10.2024 - Current

Cashier

pops bagels
08.2023 - 12.2025

High School Diploma -

Aspira Early College

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Crystal Cruz