Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Culberson

Manchester,GA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

General Manager

Boston Coffee
Peachtree City, GA
07.2021 - 07.2023
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Customer Care Representative

Digital Staffing
Remote
03.2021 - 07.2023
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Processed customer account changes with proprietary software.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Built sustainable relationships of trust through open communication with customers.

Call Center Customer Service Representative

Signify
Remote
01.2018 - 03.2021
  • Updated databases with new and modified customer data.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

High School Diploma -

Griffin High School
Griffin, GA
05.2016

Skills

  • Vendor Sourcing
  • Account Management
  • Service Quality Improvement
  • Expense Control
  • Sales
  • Loss Prevention
  • Staff Supervision
  • Schedule Management
  • Verbal and Written Communication
  • Sales Planning and Implementation

Timeline

General Manager

Boston Coffee
07.2021 - 07.2023

Customer Care Representative

Digital Staffing
03.2021 - 07.2023

Call Center Customer Service Representative

Signify
01.2018 - 03.2021

High School Diploma -

Griffin High School

Similar Profiles

CREATE PROFILE
Crystal Culberson