Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Crystal Cunningham

Aurora,IL

Summary

Collaborative leader with exceptional people skills used to promote an engaged/ empowering work culture. Professional proficiencies include building and maintaining relationships with a diverse range of stakeholders often in dynamic, fast-paced settings. Resourceful quick learning, organized, and works well independently or within a group setting.


Overview

20
20
years of professional experience

Work History

General Manager

Buffalo Wild Wings
01.2014 - Current
  • General Manager responsible for overall operation of assigned store, ensuring overall integrity of Buffalo Wild Wings brand
  • Key responsibility areas include team building and performance/ increased sales and profitability. Efficient P&L Management as well as onboarding and development of exempt and non exempt Team Members
  • External recruiting and participation in ongoing effort to build/ maintain culture and be positive source of energy internally.
  • Planned and executed fund raising campaigns raising the most money regionally for boys & girls club consecutive years.
  • Scheduled planned and unexpected maintenance coordinating projects with approved vendors.

Dietary Manager

West Chicago Terrace
03.2011 - 12.2013
  • Managed book of business building a successful database for client's nutritional needs and changes. Often communicating with over 50 clients daily to ensure successful plans.
  • Conducted weekly inventory /audits as well as lead monthly meetings with team members ensuring state regulations and policies are being properly and efficiently executed.
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Purchased food and cultivated strong vendor relationships
  • Implemented effective inventory control systems to reduce food spoilage and waste
  • Interviewed, hired and trained dietary personnel to provide optimal service. Administrative tasks included processing payroll, scheduling/ coordinating time off requests.

Manager

Applebee's Neighborhood Grill and Bar
09.2003 - 02.2011
  • Performed training of all new and existing staff according to Applebee's highest standards
  • Responsible for all accounting and locations P&L. Conducting bi-weekly inventory with unexpected auditing to establish profitability.
  • Forward facing presence in order to give guests a great initial impression and warm personality to ensuring the best customer/ user experience, Increasing approval ratings by 8% to nearly 90% within internal surveys.
  • Direct supervision of approximately 25 team members daily.

Education

High School Diploma -

Wheaton North High School
Wheaton, IL

State License/ Cosmetology -

Tricoci University
Glendale Heights, IL

Skills

  • Microsoft Office
  • Problem Resolution
  • Profit and Loss Accountability
  • Management
  • Inventory Control
  • Forecasting
  • Certifications and Licenses
  • Sales Promotion
  • Leadership
  • Operations Management

Timeline

General Manager

Buffalo Wild Wings
01.2014 - Current

Dietary Manager

West Chicago Terrace
03.2011 - 12.2013

Manager

Applebee's Neighborhood Grill and Bar
09.2003 - 02.2011

High School Diploma -

Wheaton North High School

State License/ Cosmetology -

Tricoci University

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Crystal Cunningham