Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Davis

Winchendon,MA

Summary

Accomplished Medical Assistant with a proven track record at Heywood Medical Group, adept in HIPAA compliance and delivering exceptional customer service. Excelled in enhancing patient care and streamlining medical records management. Known for compassionate patient interactions and a strong ability to adapt to diverse environments, significantly improving operational efficiency.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Medical Assistant

Heywood Medical Group - Cardiology
11.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Paraprofessional

Jaffrey Grade School
01.2021 - 11.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Banker

Citizens Bank
07.2020 - 01.2021
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Paraprofessional/Administrative Assistant

Colebrook Schools
09.2015 - 06.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma -

Canaan Memorial High School
Canaan, VT

Southern New Hampshire University
Manchester, NH
09.2024 - 06.2026

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Data Entry
  • Compassionate
  • Electronic Medical Records
  • Insurance Verification
  • Appointment Setting
  • Adaptable

Timeline

Southern New Hampshire University
09.2024 - 06.2026

Medical Assistant

Heywood Medical Group - Cardiology
11.2023 - Current

Paraprofessional

Jaffrey Grade School
01.2021 - 11.2023

Banker

Citizens Bank
07.2020 - 01.2021

Paraprofessional/Administrative Assistant

Colebrook Schools
09.2015 - 06.2020

High School Diploma -

Canaan Memorial High School

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Crystal Davis