Crystal Dear-Noel
Brooklyn,NY
Summary
Dynamic professional with extensive experience at LIBERTY TAX and a proven track record in customer service and data entry. Skilled in conflict resolution and sales coordination, I excelled in achieving a 30% conversion ratio while training new staff. Committed to delivering exceptional results and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Office Assistant
State of New York
Brooklyn, NY
03.2021 - Current
- Answered and directed phone calls to appropriate staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Tax Preparer
LIBERTY TAX
Brooklyn, NY
01.2020 - 05.2020
- Explain eligibility for claiming tax credits, and receiving state and federal refunds.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
Sales Operations Coordinator
AKA TIMES SQUARE
New York, NY
09.2015 - 06.2018
- Generated sales proposals to business and leisure clientele, distributed leads to appropriate sales managers.
- Managed guest invoices, resolved customer concerns via phone, email, and booking channel websites.
- Developed appropriate inventory par levels for efficient daily operations.
- Prepared managers’ expense reports for accounting department.
- Tracked travel agents' commissions, scheduled interviews, performed general office duties as needed.
Travel Consultant
LIBERTY TRAVEL
Brooklyn, NY
10.2014 - 07.2015
- Customized travel packages including flight, hotel, airport transportation, and tours.
- Explained required documents for domestic and international travel.
- Completed ongoing training with company and travel partners.
Reservations Specialist
DENIHAN HOSPITALITY GROUP
New York, NY
11.2006 - 12.2013
- Confirmed, modified, and canceled reservations for 14 hotels.
- Member of “Luxury Team" of hotels, achieving conversion ratio goal of 30%, earned top scores on "mystery shop calls".
- Trained new employees, part of employee birthday committee.
- Responded to inquiries and concerns in a friendly, confident and professional manner.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ07-2011
B.S. - Hospitality Management
Morgan State University
Baltimore, MDSkills
- Data entry
- Customer service
- Phone communication
- Expense reporting
- Sales coordination
- Conflict resolution
Affiliations
- Graduated Cum Laude
References
References available upon request.
Timeline
Office Assistant
State of New York
03.2021 - Current
Tax Preparer
LIBERTY TAX
01.2020 - 05.2020
Sales Operations Coordinator
AKA TIMES SQUARE
09.2015 - 06.2018
Travel Consultant
LIBERTY TRAVEL
10.2014 - 07.2015
Reservations Specialist
DENIHAN HOSPITALITY GROUP
11.2006 - 12.2013
MBA - Business Administration
University of Phoenix
B.S. - Hospitality Management
Morgan State University
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