Crystal Delarosa
Dania,FL
Summary
Personable Customer Service Leader offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of professional experience
Work History
Customer Engagement Specialist
Luna Health Solutions
12.2023 - Current
- Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
- Achieved cost savings for clients through the effective enrollment of contracts with pharmaceutical manufacturers.
- Process insurance claims with pharmacies to ensure a correct paid claim.
Customer Service Representative
TxDot (Department of Transportation)
06.2022 - 01.2024
- Answer customers questions about toll transactions, account balances and account status
- Process payments and changes made to the account
- Keep record of every call and interactions
- WFH environment
Front Desk Receptionist
Coconut Bay Resort
10.2022 - 12.2023
- Assist guest with check in & check out process
- Process credit cards and payments
- Assist guest with any requests needed in the maintenance and housekeeping department
- Book and arrange guest reservations
- Answer any incoming phone calls
- Reply to any incoming emails about guest reservations
EMAIL CUSTOMER SERVICE REPRESENTATIVE
COVID CLINIC
01.2022 - 05.2022
- Answering questions about the company's products and services.
- Processing orders and transactions.
- Assist customers in a timely matter via email and chat
- Work From Home
- Comply with HIPPA regulations while dealing with customers medical records
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS
01.2020 - 12.2021
- Processing orders, applications, and requests.
- Keeping records of customer interactions, comments, and complaints.
- Hybrid WFH & in office
- Worked different projects with this company: Census 2020, Fema Assistance Call Center, CDC Vaccine Hotline.
Education
Associate of Science - Health Sciences
Broward College
Fort Lauderdale, FL05.2023
Skills
- Bilingual (Spanish)
- Excel, Word, Google Docs
- Experienced in work from home environment
- Experienced with public engagement and interactions
- Experienced with multiple software (CRM, SAP, CITRIX WORKSPACE, MICROSOFT TEAMS)
- Customer Service
Timeline
Customer Engagement Specialist
Luna Health Solutions
12.2023 - Current
Front Desk Receptionist
Coconut Bay Resort
10.2022 - 12.2023
Customer Service Representative
TxDot (Department of Transportation)
06.2022 - 01.2024
EMAIL CUSTOMER SERVICE REPRESENTATIVE
COVID CLINIC
01.2022 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS
01.2020 - 12.2021
Associate of Science - Health Sciences
Broward College
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