Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venecia Morales Otero

Summary

Customer Service Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Ready to ensure excellent service standards to maintain customer satisfaction

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Surfacing Solution
03.2022 - 04.2024
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
  • Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Data Cleaner

Pro Staff
08.2021 - 12.2021
  • Getting rid of unwanted observations: Removing observations that aren't relevant to problem you're trying to solve.
  • Following company protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Verified documentation of admissions, discharges, eligibility information, outcome data and other pertinent information against specifications.

Warehouse Shipper

MyWorkChoice
11.2019 - 06.2020
  • Sorted and delivered materials to different work areas and staff.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Followed safe handling processes for different types of loads and materials.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Service and Food Champion

Taco Bell
11.2017 - 08.2018
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Learned duties for various positions in a satisfactory manner.
  • Developed and managed relationships with customers to increase customer loyalty.

Barista

Caribou Coffee
03.2017 - 09.2017
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Shakopee Senior High School
Shakopee, MN
06.2018

Skills

  • Bilingual (Spanish)
  • Complaint Handling
  • Customer Service
  • Information Security
  • Attention to Detail
  • Critical Thinking Skills
  • Data Entry
  • Data Analysis

Timeline

Customer Service Specialist

Surfacing Solution
03.2022 - 04.2024

Data Cleaner

Pro Staff
08.2021 - 12.2021

Warehouse Shipper

MyWorkChoice
11.2019 - 06.2020

Service and Food Champion

Taco Bell
11.2017 - 08.2018

Barista

Caribou Coffee
03.2017 - 09.2017

High School Diploma -

Shakopee Senior High School

Similar Profiles

CREATE PROFILE
Venecia Morales Otero