Venecia Morales Otero
Summary
Customer Service Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Ready to ensure excellent service standards to maintain customer satisfaction
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Surfacing Solution
Chaska, MN
03.2022 - 04.2024
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Data Cleaner
Pro Staff
5005 Dean Lakes Blvd, Shakopee, MN 55379
08.2021 - 12.2021
- Getting rid of unwanted observations: Removing observations that aren't relevant to problem you're trying to solve.
- Following company protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Verified documentation of admissions, discharges, eligibility information, outcome data and other pertinent information against specifications.
Warehouse Shipper
MyWorkChoice
Shakopee, MN
11.2019 - 06.2020
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Followed safe handling processes for different types of loads and materials.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Service and Food Champion
Taco Bell
1530 Vierling Dr E, Shakopee, MN 55379
11.2017 - 08.2018
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned duties for various positions in a satisfactory manner.
- Developed and managed relationships with customers to increase customer loyalty.
Barista
Caribou Coffee
Shakopee, MN
03.2017 - 09.2017
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Shakopee Senior High School
Shakopee, MN06.2018
Skills
- Bilingual (Spanish)
- Complaint Handling
- Customer Service
- Information Security
- Attention to Detail
- Critical Thinking Skills
- Data Entry
- Data Analysis
Timeline
Customer Service Specialist
Surfacing Solution
03.2022 - 04.2024
Data Cleaner
Pro Staff
08.2021 - 12.2021
Warehouse Shipper
MyWorkChoice
11.2019 - 06.2020
Service and Food Champion
Taco Bell
11.2017 - 08.2018
Barista
Caribou Coffee
03.2017 - 09.2017
High School Diploma -
Shakopee Senior High School