Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Crystal Dennison

SHADY COVE,OR

Summary

Dynamic professional with a proven track record at T-Mobile and diverse experience spanning mobile technology, photography, education, and communications. Excelled in building customer loyalty through exceptional service and creative problem-solving. Skilled in mobile device management and interpersonal communication, consistently exceeding customer expectations and fostering positive relationships.

Overview

12
12
years of professional experience

Work History

Mobile Expert

T-Mobile
09.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

Private Photographer

Raven Co Photography
03.2019 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.

3rd Grade Teaching Assistant

Medford School District
09.2020 - 06.2021
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.

Customer Sales and Service Expert

Century Link Communications
02.2013 - 01.2014
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Mobile device management
  • Customer service
  • Building customer loyalty
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Creative thinking
  • Sales and promotions
  • Product demonstrations
  • Product and service sales
  • Adaptable and flexible
  • Exceeding customer expectations

Accomplishments

    While working with T-Mobile over the last year I have provided excellent customer service by providing complete communication solutions to their lives. I have assisted in events in our community to help provide low-income customers with technology to suit their needs by partnering with our business counterparts and had the opportunity to establish an account with Living Opportunities with more than 150 activations, with more opportunities to come in the future with referrals. I work closely with my team members to maximize every account we touch to exceed our goals and support our growth.

Timeline

Mobile Expert

T-Mobile
09.2023 - Current

3rd Grade Teaching Assistant

Medford School District
09.2020 - 06.2021

Private Photographer

Raven Co Photography
03.2019 - Current

Customer Sales and Service Expert

Century Link Communications
02.2013 - 01.2014

High School Diploma -

Penn Foster Career School

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Crystal Dennison