Crystal DiMichele
LAKELAND,FL
Summary
Results-driven General Manager with over a decade of experience in optimizing operations and cultivating strong client relationships. Known for effectively managing multi-tasking environments while ensuring compliance and service excellence, leading to increased customer loyalty and business success.
Overview
20
20
years of professional experience
Work History
General Manager
First Choice Recovery
St. Petersburg, FL
03.2025 - 07.2026
- Oversaw daily operations to ensure efficient service delivery and compliance with industry standards.
- Analyzed performance metrics to refine strategies and drive business growth initiatives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Zekos Mediterranean Grill
St. Petersburg, FL
09.2019 - 03.2025
- Managed budgetary allocations, optimizing resources while maintaining service excellence.
- Established health and safety protocols, maintaining compliance with regulations.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led food service operations to enhance customer satisfaction and streamline processes.
General Manager
MidFlorida Recovery
St. Petersburg, FL
02.2010 - 01.2019
- Collaborated with senior leadership to develop long-term operational strategies.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
Best Western Hotels & Resorts
Treasure Island FL.
03.2006 - 02.2010
- Coordinated executive schedules and prioritized tasks for seamless daily operations.
- Developed and maintained filing systems to ensure efficient information retrieval.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Handled confidential information with discretion, ensuring privacy and compliance with company policies.
Education
High School Diploma -
Dixie Hollins High School
St. Petersburg, FLCNA/ Patient Care Technician -
Concorde Career College
Tampa, FLSkills
- Operations management
- Customer relationship management
- Problem resolution
- Leadership and team building
- Efficient multitasker
- Administrative skills
Timeline
General Manager
First Choice Recovery
03.2025 - 07.2026
General Manager
Zekos Mediterranean Grill
09.2019 - 03.2025
General Manager
MidFlorida Recovery
02.2010 - 01.2019
General Manager
Best Western Hotels & Resorts
03.2006 - 02.2010
High School Diploma -
Dixie Hollins High School
CNA/ Patient Care Technician -
Concorde Career College