Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Dominguez

Downey,CA

Summary

A amiable and dedicated customer service representative with extensive experience in Customer Service following Data Entry. Working diligently to be a solid team player with a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever

role and/or department assigned.

Overview

9
9
years of professional experience

Work History

Sales Associate/SmileGuide

Smile Direct Club
Downey, CA
02.2019 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Helped customers select the best payment plan for their budget
  • Engage and form a genuine connection with customers to keep them excited about their journey
  • Assisted customers with finding the right product for their needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used consultative sales techniques to overcome objectives during sales presentations.
  • Worked with fellow sales team members to achieve group targets.

Customer Services Representative

The Coffee Bean & Tea Leaf
Los Angeles, CA
06.2015 - 12.2018
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
  • Assisted customers by providing confirmations, answering questions and offering general information.

Education

College - Dental Assistant

American Career College
Los Angeles, CA
02-2018

Helen Bernstein High School
Hollywood, CA
06-2015

Skills

  • SALES
  • DENTAL TERMINOLOGY KNOWLEDGE
  • ACTIVE LISTENING
  • APPOINTMENT SCHEDULING
  • INBOUND AND OUTBOUND CALLING
  • SUPPORT
  • ORDER AND REFUND PROCESSING
  • DATA ENTRY
  • TECHNICAL SUPPORT
  • MICROSOFT OFFICE
  • BILLING
  • EFFICIENT AND DETAIL-ORIENTED
  • CRM SOFTWARE
  • ZENDESK
  • UNDERSTANDING CUSTOMER NEEDS
  • CREATIVE PROBLEM SOLVING

Languages

  • English
  • Spanish

Timeline

Sales Associate/SmileGuide

Smile Direct Club
02.2019 - 12.2023

Customer Services Representative

The Coffee Bean & Tea Leaf
06.2015 - 12.2018

College - Dental Assistant

American Career College

Helen Bernstein High School

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Crystal Dominguez