Crystal Engstrom

• Managed daily service operations, ensuring compliance with company policies and procedures.
• Hired, trained and supervised team of staff members in my branch.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• Learned banking products and services to effectively address customer needs.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
• Participated in training sessions to improve product knowledge and customer service skills.

Increased branch revenue by cross-selling banking products tailored to individual client needs.