Summary
Work History
Education
Skills
Timeline

Crystal Engstrom

Banking
Coos Bay,OR

Summary

Service Manager and Personal banker with Wells Fargo Bank, N.A., excelling in team leadership and customer service management. Successfully enhanced branch revenue through strategic sales support and relationship building, while ensuring compliance with regulations. Committed to fostering professional development and achieving goals in a high-volume environment.

Work History

Service Manager

Wells Fargo Bank, N.A.
2003 - 2005
  • Managed daily service operations, ensuring compliance with company policies and procedures.
  • Hired, trained and supervised team of staff members in my branch.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Personal Banker

Wells Fargo Bank, N.A.
1999 - 2003


  • Learned banking products and services to effectively address customer needs.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Participated in training sessions to improve product knowledge and customer service skills.

Increased branch revenue by cross-selling banking products tailored to individual client needs.

Education

Diploma -

Cleveland High School, Portland, OR
1998

Skills

  • Positive attitude
  • Team leadership
  • Sales support
  • Regulations compliance
  • Relationship building
  • Goal oriented

Timeline

Service Manager - Wells Fargo Bank, N.A.
2003 - 2005
Personal Banker - Wells Fargo Bank, N.A.
1999 - 2003
Cleveland High School - Diploma,
Crystal EngstromBanking