Crystal Erickson
DENVER,CO
Summary
Accomplished Behavior Health Technician Shift Supervisor with a proven track record at Avenues Recovery Center, adept in crisis intervention and behavioral analysis. Enhanced team efficiency and client service through expert mentoring and strong documentation skills. Demonstrated excellence in security procedures and mental health support, contributing to a significant improvement in client care quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Behavior Health Technician Shift Supervisor
Avenues Recovery Center
04.2024 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavior Health Technicians, sharing knowledge and expertise while ensuring adherence to established protocols and procedures.
- Prepared and submitted daily shift reports to management.
Executive Administrative Assistant
Stout Street Foundation
10.2019 - 04.2024
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Scheduled appointments and handled calenders for senior leadership.
- Implemented updated policies and practices for organization and monitored effect.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
Bartender
The Mansion Night Club
02.2014 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
92R - Parachute Rigger
United States Army
07.2007 - 02.2014
- Increased overall safety awareness among staff through routine safety briefings and demonstrations on proper equipment handling procedures.
- Assisted with parachute drop test operations, conducting thorough post-test analysis to evaluate gear performance under various conditions and making necessary adjustments for optimal functionality.
- Provided expert guidance to customers on proper use and care of parachuting equipment, ensuring customer satisfaction and safe experiences.
- Inspected and maintained parachutes, seat pans and survival equipment.
- Packed and rigged parachutes and life rafts.
- Maintained accurate records of all parachute maintenance activities for accountability and quality control purposes.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2007
Skills
- Security procedures
- Infection control
- Psychosocial rehabilitation
- Behavioral analysis
- Professional boundaries
- Mental health support
- Self-awareness
- Documentation skills
- Crisis intervention
- Behavior modification
Certification
Qmap Certification
ServSafe Food Certification
HIPAA Certified
Peer Coaching Certification
Mandated Reporter Certification
First Aid/CPR Certified
Timeline
Behavior Health Technician Shift Supervisor
Avenues Recovery Center
04.2024 - Current
Executive Administrative Assistant
Stout Street Foundation
10.2019 - 04.2024
Bartender
The Mansion Night Club
02.2014 - 10.2019
92R - Parachute Rigger
United States Army
07.2007 - 02.2014
Qmap Certification
ServSafe Food Certification
HIPAA Certified
Peer Coaching Certification
Mandated Reporter Certification
First Aid/CPR Certified
High School Diploma -
Coronado High School
Similar Profiles
LaRelle BrownLaRelle Brown
Licensed Practical Nurse at Avenues Recovery CenterLicensed Practical Nurse at Avenues Recovery Center
Sicily Owings, MSW, SWCSicily Owings, MSW, SWC
Therapist at Avenues Recovery CenterTherapist at Avenues Recovery Center
Sydney Colon-CookeSydney Colon-Cooke
Behavior Health Technician at Avenues Recovery CenterBehavior Health Technician at Avenues Recovery Center