Crystal Farrelly
Silver City
Summary
Developed skills in high-pressure financial environment, excelling in negotiation and conflict resolution. Skilled in managing sensitive client interactions and adept at finding mutually beneficial solutions. Seeking to transition into new field where these skills can drive positive outcomes and build strong professional relationships.
Overview
2
2
years of professional experience
Work History
Server
Little Toad Creek Brewery & Distillery
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Recovery Specialist
Citibank
08.2023 - 03.2024
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process.
Banquet Server
Casino Del Sol
05.2023 - 08.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Education
High School Diploma -
Silver High School
Silver City, NM05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Relationship management
- Goal oriented
- Patience and persistence
- Complex Problem-solving
- Negotiation
Timeline
Server
Little Toad Creek Brewery & Distillery
06.2024 - Current
Recovery Specialist
Citibank
08.2023 - 03.2024
Banquet Server
Casino Del Sol
05.2023 - 08.2023
High School Diploma -
Silver High School
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