Crystal Flood
Mebane,NC
Summary
Highly accomplished Certified Medical Assistant & Clinical Preceptor with 14 years of dedicated service within the Duke University Health System. Proven leader recognized for mentoring incoming clinical staff, optimizing ambulatory workflows, and ensuring strict laboratory compliance. Expert in lifespan phlebotomy, advanced laboratory quality control (QC), and precise patient intake. Committed to upholding Duke’s standard of clinical excellence and delivering compassionate, high-quality patient care.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
Duke Health System
06.2012 - Current
- Clinical Preceptorship: Serve as a trusted preceptor, onboarding, training, and mentoring new medical assistants and clinical externs; validate competencies to maintain Duke's high standards of patient care.
- Laboratory Quality Control: Manage daily, weekly, and monthly laboratory quality control (QC) protocols, ensuring flawless execution, precise logging, and absolute compliance with CLIA and OSHA guidelines.
- Lifespan Phlebotomy: Perform high-accuracy venipunctures and capillary collections across all age groups, including pediatric, adult, and geriatric demographics, ensuring high specimen quality and minimal patient discomfort.
- Patient Intake & Workflow Optimization: Efficiently room high volumes of patients daily, verifying clinical histories, reconciling medications, and cross-referencing appointment objectives to maximize provider efficiency.
- Interdisciplinary Collaboration: Work closely with physicians, advanced practice providers (APPs), and nursing staff to maintain standard operating procedures and coordinate seamless patient transitions.
Education
Certified Medical Assistant -
Alamance Community College
Graham, NC2012
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Basic life support
- Immunization administration
Timeline
Certified Medical Assistant
Duke Health System
06.2012 - Current
Certified Medical Assistant -
Alamance Community College