Crystal Flores

• Redirect customers to sales agents.
• Specialized in handling payments and detailed research for accounts. Service expert in charge of training.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Monitored training effectiveness through observation and metrics analysis.

Licensed for Personal and Casualty insurance

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Cooked for the patient
• Cleaned for the patient
• Did the patient's laundry
• Helped the patient get to wherever they needed to get to in their apartment.
• Helped the patient make medical appointments.

• Answered the phone and placed to-go orders
• Worked the register.