Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Franklin

Dallas,TX

Summary

Highly motivated and detail oriented customer service expert witha strong background in problem-solving and communication. Combines strong analytical skills with a passion for providing tailored solutions. Proven ability to build rapport with diverse clientele while exceeding magin targets.

Overview

6
6
years of professional experience

Work History

Remote Customer Care Representative

Foundever
Las Vegas, NV
10.2023 - 08.2025
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving insurance-related inquiries and concerns.

Customer Support Specialist

Iqor
Dallas, TX
04.2019 - 08.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.

Education

GED

Skills

  • Customer relationship management
  • 55 WPM
  • Data entry
  • Call center experience
  • Product knowledge
  • Teamwork and collaboration
  • Customer data confidentiality
  • Multitasking and organization
  • Active listening

Timeline

Remote Customer Care Representative

Foundever
10.2023 - 08.2025

Customer Support Specialist

Iqor
04.2019 - 08.2023

GED
Crystal Franklin