Crystal Franklin
Dallas,TX
Summary
Highly motivated and detail oriented customer service expert witha strong background in problem-solving and communication. Combines strong analytical skills with a passion for providing tailored solutions. Proven ability to build rapport with diverse clientele while exceeding magin targets.
Overview
6
6
years of professional experience
Work History
Remote Customer Care Representative
Foundever
Las Vegas, NV
10.2023 - 08.2025
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving insurance-related inquiries and concerns.
Customer Support Specialist
Iqor
Dallas, TX
04.2019 - 08.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.
Education
GED
Skills
- Customer relationship management
- 55 WPM
- Data entry
- Call center experience
- Product knowledge
- Teamwork and collaboration
- Customer data confidentiality
- Multitasking and organization
- Active listening
Timeline
Remote Customer Care Representative
Foundever
10.2023 - 08.2025
Customer Support Specialist
Iqor
04.2019 - 08.2023
GED