Crystal Frost
Thornton,CO
Summary
Flexible hard worker ready to learn and contribute to team success. Results-driven Sales Manager bringing 10+ years of experience. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Qualified at upselling and increasing profits through continued improvements in customer service. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
Bonded Collection Services
07.2022 - Current
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Senior Inside Sales Account Manager
Leanin Tree Inc.
10.2011 - 10.2020
- Communicated with repeat customers to build long-term relationships.
- Supported sales team members to drive growth and development.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Associate of Applied Science - Medical Assisting
Everest College
Thornton05.2009
High School Diploma -
Westminster High School
Westminster, CO05.2002
Skills
- Sales target setting
- Database management
- Multiline phone systems
- Territory management
- Compelling leadership skills
- Lead generation
- Sales process
- Rapport and relationship building
- Strong empathy
- Customer Service
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureCareer advancementWork from home optionHealthcare benefitsPaid time offTimeline
Patient Account Representative
Bonded Collection Services
07.2022 - Current
Senior Inside Sales Account Manager
Leanin Tree Inc.
10.2011 - 10.2020
Associate of Applied Science - Medical Assisting
Everest College
High School Diploma -
Westminster High School
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