Crystal Gall
Canonsburg,PA
Summary
Dynamic professional with a proven track record at Weavertown Environmental Group, excelling in customer service and decision-making. Successfully implemented automated systems that reduced past due invoices, while fostering strong supplier relationships as a Sourcing Specialist. Known for meticulous attention to detail and effective planning, driving operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Instacart
10.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Implemented New Purchasing System
Collections Account Manager
Weavertown Environmental Group
02.2020 - 10.2020
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
Sourcing Specialist
Range Resources
11.2012 - 01.2020
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
- Conducted market research to identify new suppliers and evaluate their capabilities, leading to better-informed decision-making in procurement activities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed a portfolio of suppliers, ensuring compliance with contractual terms and conditions, as well as quality standards.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
Education
Bachelor of Arts - Accounting And Finance
California University of Pennsylvania
California, PA12-2017
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Documentation and reporting
Timeline
Personal Shopper
Instacart
10.2021 - Current
Collections Account Manager
Weavertown Environmental Group
02.2020 - 10.2020
Sourcing Specialist
Range Resources
11.2012 - 01.2020
Bachelor of Arts - Accounting And Finance
California University of Pennsylvania
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