Crystal Gall
Canonsburg,PA
Summary
Dynamic professional with a proven track record at Weavertown Environmental Group, excelling in customer service and decision-making. Successfully implemented automated systems that reduced past due invoices, while fostering strong supplier relationships as a Sourcing Specialist. Known for meticulous attention to detail and effective planning, driving operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Instacart
Canonsburg, PA
10.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Implemented New Purchasing System
Collections Account Manager
Weavertown Environmental Group
Carnegie, PA
02.2020 - 10.2020
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
Sourcing Specialist
Range Resources
Canonsburg, PA
11.2012 - 01.2020
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
- Conducted market research to identify new suppliers and evaluate their capabilities, leading to better-informed decision-making in procurement activities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed a portfolio of suppliers, ensuring compliance with contractual terms and conditions, as well as quality standards.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
Education
Bachelor of Arts - Accounting And Finance
California University of Pennsylvania
California, PA12-2017
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Documentation and reporting
Timeline
Personal Shopper
Instacart
10.2021 - Current
Collections Account Manager
Weavertown Environmental Group
02.2020 - 10.2020
Sourcing Specialist
Range Resources
11.2012 - 01.2020
Bachelor of Arts - Accounting And Finance
California University of Pennsylvania