Crystal Goodman
North Richland Hills,TX
Summary
Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures. Pursuing an Assistant Restaurant Manager position where attention to detail and exemplary service skills will be appreciated.
Overview
11
11
years of professional experience
Work History
Assistant Restaurant Manager
Cotton Patch Cafe
North Richland Hills, TX
09.2023 - Current
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with health and safety regulations.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Maintained accurate records of sales transactions and other financial information.
- Assisted personnel with duties and tasks during high-volume periods.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Analyzed operational costs and made recommendations for cost savings.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Prepared monthly financial reports for upper management review.
- Developed marketing strategies to attract new customers.
- Performed regular maintenance checks on kitchen equipment.
- Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
- Participated in local community events as a representative of the restaurant brand.
- Produced detailed documentation to outline potential worker issues.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Server/ Mgnt Shift Lead
Cotton Patch Cafe
05.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Completed cash and credit card transactions accurately using POS software.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Retail Sales Manager
2020 Companies
10.2017 - 05.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Built relationships with customers and community to establish long-term business growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Created employee schedules to align coverage with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server/ Certified Trainer
Cotton Patch Cafe
10.2012 - 09.2016
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Education
Diploma -
Lincoln County High School
Fayetteville, TN05.1995
Skills
- Rewards Programs
- Vernier Calipers
- Shift Work
- Safe Work Practices
- Loss Prevention Strategies
- Customer Loyalty
- Effective Listening and Communication
- Work Delegation
- Tracking Expenses
- Station Preparation
- Portion Sizes
- Guest Satisfaction
- General Housekeeping
- Food Safety and Sanitation
- POS Transactions
- Food Allergies
- Restaurant Operation
Timeline
Assistant Restaurant Manager
Cotton Patch Cafe
09.2023 - Current
Server/ Mgnt Shift Lead
Cotton Patch Cafe
05.2023 - Current
Retail Sales Manager
2020 Companies
10.2017 - 05.2021
Server/ Certified Trainer
Cotton Patch Cafe
10.2012 - 09.2016
Diploma -
Lincoln County High School