Crystal Grove

Chief Operating Officer

Street Smarts Driver Education

Windsor Heights, Iowa

04.2007 - Current

Answered and quickly redirected up to 60 calls per hour.
Answered and managed incoming and outgoing calls while recording accurate messages.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Drafted weekly time sheets for 150 executives and employees.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Compiled company information and related material and distributed it to candidates.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged classroom calendars.
Coordinated student and parent meetings, including schedules and information preparation and distribution.
Processed client rebate reconciliation, reporting and check requests.
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Monitored payments due from clients and promptly contacted clients with past due payments.
Researched and resolved accounts payable discrepancies.
Updated web-site information in a timely fashion.
Handled advertising and design for over twelve different school papers.
Multi-tasks between phones, incoming customers, answering emails, typing important documents.
Handle confidential matters with the owner, customers or vendors.
Handle all invoices for billings and receiving.
Handle all deposits for the company.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.