Crystal Guangorena
Riverside,California
Summary
Dynamic customer service professional with extensive experience at U.S. Bank Elavon, excelling in issue resolution and order processing. Proven ability to maintain high customer satisfaction while effectively troubleshooting technical issues. Proficient in POS systems and adept at remaining calm under pressure, consistently delivering exceptional service and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
U.S Bank Elavon
01.2023 - 03.2025
- Worked in a high-volume environment, assisting with complaints, troubleshooting technical issues, and handling billing issues.
- Provided high-quality customer service to merchants by responding to inquiries regarding the support of merchant credit card processing, as well as other areas, as assigned.
- Responded to telephone inquiries, requests, and problems from merchants.
- Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing terminals.
- Communicated applicable policies, procedures, and practices to merchants, Requesting exceptions to policies and procedures on behalf of the merchant, as appropriate, within established limits.
Remote Customer Service Representative
Nogin
Tustin, CA
01.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests regarding orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Fielded customer questions regarding available merchandise, sales, current prices via phone and emails.
Sales Advisor/ Service Representative
24 Hour Fitness
Santa Fe, CA
01.2018 - 10.2019
- Generated revenue by creating excitement over goal attainment, enrolling members, and building relationships with potential and existing members.
- I reached out to potential members by phone and set appointments for potential new businesses.
- Provide the highest level of customer service possible when communicating and interacting with guests.
- Excellent customer service and communication skills.
- Other responsibilities would be banking, labor, and checkbook.
- Making copies, filing paperwork, and reviewing emails.
Cashier Clerk / Sales Associate
G Stage
Whittier, CA
11.2015 - 03.2016
- Meet and greet customers
- Handle claim discrepancies such as returns for customer purchase credits
- Handle company bank deposits
- Processing of purchases outgoing and incoming returns
- Maintained physical inventory of products at time of receiving and verification during incoming inventory
- Handling of several stores cash and credit transactions.
Cashier Clerk / Sales Associate
Shoe City
Whittier, CA
04.2015 - 10.2015
- Meet and greet customers
- Handle claim discrepancies such as returns for customer purchase credits
- Handle company bank deposits
- Processing of purchases outgoing and incoming returns
- Maintained physical inventory of products at time of receiving and verification during incoming inventory
- Handling of several stores cash and credit transactions.
Education
High School -
Whittier High School
Whittier, CA06.2014
Skills
- Issue and Complaint Resolution ,
- Order and Refund Processing
- POS and Ordering Systems Expertise
- Proficient in Microsoft Office
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
U.S Bank Elavon
01.2023 - 03.2025
Remote Customer Service Representative
Nogin
01.2021 - 12.2022
Sales Advisor/ Service Representative
24 Hour Fitness
01.2018 - 10.2019
Cashier Clerk / Sales Associate
G Stage
11.2015 - 03.2016
Cashier Clerk / Sales Associate
Shoe City
04.2015 - 10.2015
High School -
Whittier High School
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