Crystal Guillen
Buckeye,Az
Summary
Dedicated, versatile Administrative Support professional with experience in Customer Service. Demonstrated success in the display of a versatile skill set, developed while working in positions including staffing management, secretary and administrative assistant. Hardworking CSR supervisor offering 8 years of experience. Proven ability to resolve challenges through innovative solutions and process improvements while increasing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Copart
Phoenix, Arizona
04.2024 - 12.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Maintained regular communications with clients to discuss and resolve issues.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
Customer Service Representative
Gila Bend Registration & Title Services
07.2011 - 12.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Watched for, recognized, and prevented security risks
- Accurately completed cash register transactions
- Inventory accounting weekly and monthly
- Daily reconciliation
- End of the month reports
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Handled payments from customers for taxes, registration fees.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
Education
Homeschool
01-2010
Skills
- Document Control
- Records Management
- Fraud Management Control
- Accounts Payable/Receivable
- Meeting and Event Planning
- Policies and Procedures Manuals
- Customer Service Representative
- Document Preparation
- Bookkeeping
- Inventory Management
- Attention to detail
- Identity verification
Areas Of Strength And Expertise
- Document Control
- Records Management
- Fraud Management Control
- Accounts Payable/Receivable
- Meeting and Event Planning
- Policies and Procedures Manuals
- Customer Service Representative
- Human Resources
- Document Preparation
- Bookkeeping
- Inventory Management
Timeline
Customer Service Representative
Copart
04.2024 - 12.2024
Customer Service Representative
Gila Bend Registration & Title Services
07.2011 - 12.2019
Homeschool