Customer Service Representative
Patricia Smith
Lava Hot Springs Foundation
Pocatello,ID
11
Years of experience
Adept at fostering customer loyalty and streamlining office operations, I bring a proven track record from my time at Farm Bureau Insurance of Idaho. My expertise in customer service and office management is complemented by strong organizational skills and a professional telephone demeanor, significantly enhancing client satisfaction and operational efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure Management Assistant position. Ready to help team achieve company goals.
Work History
Customer Service Representative
10 Years 1 Month- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
CSR, Office Manager
2 Months- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
CSR, Office Manager
5 Years 3 Months- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
No Degree - Liberal Arts And Sciences
High School Diploma
Skills
Customer service
Customer focus
Office management
Active listening
Report transcription
Organizational skills
Office administration
Data entry
Customer relations
Problem resolution
Document management
Complaint handling
Mail handling
Payment processing
Professional telephone demeanor
Employee supervision
Staff hiring
Supply management
Paperwork processing
Documentation and control
Administrative support
Clerical support
Filing
Multi-line phone talent
Information protection
Account management
Service upselling
Office equipment proficiency
Banking operations
Stock management
Product promotion
Document control
Decision-making
Customer relationship management
Teamwork and collaboration
Documentation and reporting
POS systems expert
Professional and courteous
Schedule management
Key holder experience
Negotiation and conflict resolution
Goal setting
Timeline
CSR, Office Manager
Rhett Price Insurance
01.2021 - 03.2021Read More
Customer Service Representative
Lava Hot Springs Foundation
08.2016 - CurrentRead More
CSR, Office Manager
Farm Bureau Insurance of Idaho
09.2015 - 12.2020Read More
Idaho State University
No Degree from Liberal Arts And Sciences
Read More
Grace High School
High School Diploma
Read More