Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Guinaugh

Anaheim

Summary

Motivated shift supervisor with eight years of experience juggling multiple priorities to keep company goals and happy employees. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking shift supervisor with proven history of leadership, planning and problem solving. Adept collaboration with management to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
Buena Park, CA
04.2016 - Current
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

Lead Teller

Wells Fargo
Westminster, CO
03.2014 - 04.2016
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Education

High School Diploma -

Western High School
Anaheim, CA
06-2009

Skills

  • Inventory Control
  • Schedule Management
  • Labor and Food Cost Control
  • Customer-Oriented
  • Staff Development
  • Training and Mentoring

Timeline

Shift Supervisor

Starbucks
04.2016 - Current

Lead Teller

Wells Fargo
03.2014 - 04.2016

High School Diploma -

Western High School
Crystal Guinaugh