Crystal Gutierrez
Los Angeles,CA
Summary
Proven track record in delivering exceptional customer service and sales expertise, notably at Gordon Ramsay Burger. Excelled in fast-paced environments, enhancing guest experiences and streamlining operations. Demonstrated hospitality service expertise and proficient use of POS systems, contributing to significant service quality improvements. Skilled in guest engagement and teamwork, ensuring high standards of care and service efficiency.
Overview
5
5
years of professional experience
Work History
Server
Gordon Ramsay Burger
06.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Nursing Assistant
Saint Elizabeth Hospital Medical Center
10.2022 - 05.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Hannah Duston Healthcare Center
01.2020 - 08.2022
- Delivered high-quality care to elderly patients in hospital facility.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
Retail Sales Associate
Savers Thrift Store
07.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA05.2021
Skills
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Sales expertise
Timeline
Server
Gordon Ramsay Burger
06.2023 - 08.2024
Certified Nursing Assistant
Saint Elizabeth Hospital Medical Center
10.2022 - 05.2023
Certified Nursing Assistant
Hannah Duston Healthcare Center
01.2020 - 08.2022
Retail Sales Associate
Savers Thrift Store
07.2019 - 01.2020
High School Diploma -
Whittier Regional Vocational Technical High School
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