Crystal Guzman
Pico Rivera,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual and team levels. Organized and dependable candidate successful at managing multiple priorities and willing to take on added responsibilities with a positive attitude. Detail-oriented professional looking to bring medical background, patient care, problem solving and team-building skills.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Victoria's Secret PINK
11.2018 - Current
- Bra Fitting Expert : Assist customers with positive attitude and focus on customer satisfaction by providing measurements to diagnose fit issues. Memorizing a high level of product knowledge such as size ranges, price points, and key differences between styles to issue accurate information to customers.
- Cashier : Responsible for processing and receiving payments and issuing receipts for each transaction. Handle additional items necessary, such as coupons, while providing an excellent customer service experience and resolve customer concerns. Answer customer telephone calls promptly to avoid on-hold wait times. Maintain a clean service desk to ensure workflow efficiency.
- Shipment and Processing : Unpacking and censoring shipment before store hours while preparing floor display. Organized shipment by collection and sizes to maintain a sufficient back stock for back room standards.
- Floorsets : Reorganizing the store after business hours, move newest product out and rearrange walls, tables and update marketing.
TAP Supervisor
Victoria's Secret PINK
10.2022 - 02.2023
- Support operational excellence through inventory control including updated markdowns and other non-selling task to monitor workflow and increase productivity.
- Opening store procedures such as receiving shipment, ensuring associates clocked in and clocked out for payroll purposes, and setup store for a successful business day.
- Delivering the ability to coach, such as conduct training to develop skills, evaluate performance and provide feedback. Ensure associates know business numbers, updated promos and the stores weekly focus around selling behaviors.
- Help resolve employee issues and answer any concerns or complaints, as well as being able to deescalate a situation if need be while providing great customer service to foster customer loyalty and satisfaction.
Education
Medical Assistant
North-West College
Anaheim, CA2025
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2018
Skills
Medical Terminology
Patient Scheduling
Professional Bedside Manner
Monitoring Vital Signs
Administering Medications and Injections
Maintaining and Recording Patient Medical Information
Preparing and Handling Medical Instruments and Supplies
CPR Certified
Bilingual
Languages
Spanish
Professional Working
American Sign Language
Elementary
Timeline
TAP Supervisor
Victoria's Secret PINK
10.2022 - 02.2023
Customer Service Associate
Victoria's Secret PINK
11.2018 - Current
Medical Assistant
North-West College
High School Diploma -
El Rancho High School
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