Crystal Hall
DeFuniak Springs,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Team Lead
Wal Mart No.1134
DeFuniak Springs, FL
12.2008 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Identified needs of customers promptly and efficiently.
Human Resources Specialist
Walton Correctional Institution
DeFuniak Springs, FL
09.2007 - 12.2007
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Created training materials for new hires and provided orientation sessions.
- Established and generated various reports to verify HR compliance.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Drafted offer letters and employment contracts according to company guidelines.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Customer Service Manager
Wal Mart No. 1134
DeFuniak Springs, FL
07.1995 - 05.2006
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Walton High School
Defuniak Springs, FL05-1995
Skills
- Workload Management
- Customer Service
- Problem-Solving
- Active Listening
- Multitasking
- Adaptability and Flexibility
- Continuous Improvement
- Time Management Abilities
- Attention to Detail
Timeline
Team Lead
Wal Mart No.1134
12.2008 - Current
Human Resources Specialist
Walton Correctional Institution
09.2007 - 12.2007
Customer Service Manager
Wal Mart No. 1134
07.1995 - 05.2006
High School Diploma -
Walton High School
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