Crystal Halterman
Certified Pharmacy Technician
3016 Brownsburg Rd. Marlinton,WV
Summary
Certified Pharmacy Technician with solid experience in retail and clinical pharmacy operations, specializing in high-volume data entry, prescription processing, and medication dispensing accuracy. Adept at verifying patient information, resolving insurance issues, and supporting pharmacists to ensure safe and efficient workflow. Detail-oriented, reliable, and committed to delivering excellent patient care while maintaining strict compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Community Care Of West Virginia
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
Certified Pharmacy Technician
Green Bank Pharmacy
07.2019 - 09.2022
- Processed and dispensed medications accurately following established protocols.
- Mentored new technicians in pharmacy operations and safety procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Reservations Supervisor
Snowshoe Mountain Ski Resort
06.2018 - 07.2019
- Supervised daily reservations operations to ensure efficient processing and customer satisfaction.
- Trained and mentored team members on reservation systems and customer service protocols.
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Ensured compliance with relevant privacy regulations when handling sensitive guest information during reservation process.
Reservations Sales Specialist
First Tracts Real Estate
07.2017 - 06.2018
- Managed customer inquiries and reservations using CRM systems to enhance client satisfaction.
- Collaborated with team members to streamline booking processes, improving overall efficiency.
- Trained new staff on reservation protocols and customer service best practices, fostering a collaborative environment.
- Ensured data accuracy within reservation system by regularly reviewing entries and updating information as needed.
Lead Sales Key Holder
Dollar General Store
07.2016 - 08.2017
- Trained and mentored new staff on customer service standards and sales techniques.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Coordinated cash register operations, ensuring accurate transactions and balanced drawers at end of shifts.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Certified Pharmacy Technician
Kroger
04.2009 - 07.2015
- Assisted in inventory management, ensuring proper stock levels and minimizing waste.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
Pocahontas County High School
271 Warrior Way Dunmore, WV06-1998
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- HIPAA
- Multitasking and organization
Timeline
Certified Pharmacy Technician
Community Care Of West Virginia
09.2022 - Current
Certified Pharmacy Technician
Green Bank Pharmacy
07.2019 - 09.2022
Reservations Supervisor
Snowshoe Mountain Ski Resort
06.2018 - 07.2019
Reservations Sales Specialist
First Tracts Real Estate
07.2017 - 06.2018
Lead Sales Key Holder
Dollar General Store
07.2016 - 08.2017
Certified Pharmacy Technician
Kroger
04.2009 - 07.2015
High School Diploma -
Pocahontas County High School