Crystal Hammerstone
Ephrata,PA
Summary
Results-driven manager with expertise in supervising restaurant operations, staff training, and customer service. Committed to enhancing labor efficiency and resolving complaints to ensure exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Manager
Applebees
Ephrata, Pennsylvania
04.2016 - Current
- Supervised daily restaurant operations to guarantee seamless service delivery.
- Trained and mentored staff on service standards and menu knowledge to enhance performance.
- Developed employee schedules to maximize labor efficiency during peak hours.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Enforced health and safety regulations to ensure compliance with standards.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored staff performance and addressed issues.
- Collaborated with kitchen staff to streamline food preparation processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Warwick High School
Online06-2009
Skills
- Staff training
- Inventory management
- Customer service
- Labor efficiency
- Team collaboration
- Problem solving
- Leadership skills
- Time management
- Employee coaching
- Team leadership
- Staff management
- Disciplinary techniques
- Shift scheduling
Timeline
Manager
Applebees
04.2016 - Current
High School Diploma -
Warwick High School