CRYSTAL HARDWICK
Program Eligibility Specialist
Fort Smith,AR
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
4
4
years of professional experience
Work History
Program Eligibility Specialist
Department of Human Services
Fort Smith, AR
05.2021 - Current
- Document’s data and completed accurate updates to case records
- Builds solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Interview’s individuals and families to assess needs and provide informational resources
- Works with families to understand needs and provide excellent service.
Accounts Receivable Representative
Ensemble Heath Partners
10.2019 - 05.2021
- Collected & distributed payments, processed adjustments
- Carried out billing, collection, and reporting activities according to specific deadlines
- Monitored customer accounts & ensured insurance payments posted correctly
- Communicated with patients & insurance representatives via phone, email, and mail
- Resolved account related issues – submitted charges and potential billing and coding errors for review
- Communicated with customers to identify and resolve outstanding payments
- Responded to inbound inquiries regarding accounts and payments.
Customer Service Representative/Patient Advocate/Peer Advisory Leader
Shared Services Center
Fort Smith, AR
07.2018 - 10.2019
- Improved patient concerns and inquiries – engaged in active listening, built rapport, and diffused escalated situations
- Verified, added, and billed insurance for multiple claim types
- Met departmental metrics and maintained great customer service skills
- Trained representatives with skills and knowledge to assist with their job roles
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Master of Public Administration -
Southern Arkansas University
Bachelor of Science - Organizational Leadership
University of Arkansas - Fort Smith
Skills
Appointment Scheduling
Application Review
Teamwork and Collaboration
Dependable and Responsible
Organization and Time Management
Multitasking Abilities
Documentation and paperwork
Applicant engagement
Timeline
Program Eligibility Specialist
Department of Human Services
05.2021 - Current
Accounts Receivable Representative
Ensemble Heath Partners
10.2019 - 05.2021
Customer Service Representative/Patient Advocate/Peer Advisory Leader
Shared Services Center
07.2018 - 10.2019
Master of Public Administration -
Southern Arkansas University
Bachelor of Science - Organizational Leadership
University of Arkansas - Fort Smith