Jerissa Rogers
Huntsville,AR
Summary
Adept at streamlining eligibility processes at the Arkansas Department of Human Services, I enhanced program efficiency and integrity. My expertise in regulatory compliance, coupled with exceptional customer service skills, fostered trust and satisfaction. Proven ability in managing sensitive data and multitasking underlines my professional approach, driving significant improvements in client support and operational workflows.
Overview
17
17
years of professional experience
Work History
Program Eligibility Specialist
Arkansas Department of Human Services
Huntsville, AR
01.2023 - Current
- Collaborated with team members to develop and refine procedures, optimizing the overall effectiveness of the eligibility process.
- Participated in ongoing professional development opportunities, staying informed on best practices within the field of eligibility assessment.
- Developed and maintained a comprehensive knowledge base of available resources within the community, ensuring clients had access to needed support services.
- Leveraged strong analytical skills to identify patterns in applicant data that may indicate potential fraud or abuse within the program system.
- Managed caseloads effectively, balancing workload demands while maintaining timely completion of tasks.
- Served as a reliable resource for clients, answering questions and resolving concerns regarding their eligibility status promptly.
- Contributed to program success by identifying areas for improvement in the application process and recommending solutions accordingly.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Processed and certified documents for accuracy and compliance with government regulations.
Bank Teller
Anstaff Bank
Huntsville, AR
08.2016 - 10.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Eye Technician
Fayetteville EyeCare Clinic
Fayetteville, AR
01.2009 - 05.2011
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Enhanced team collaboration by actively participating in staff meetings, sharing ideas, and providing constructive feedback on clinic operations.
- Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
- Stayed current with industry advancements through regular participation in continuing education courses and workshops.
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Contributed to the growth of the practice, assisting in marketing efforts and promoting available services.
- Facilitated smooth daily operations within the clinic by coordinating staff schedules, allocating resources efficiently to meet patient demands.
- Ensured timely processing of eyewear orders by diligently tracking shipments and promptly notifying patients upon arrival.
Education
Nursing
NWACC
Bentonville, ARNursing
Harber School Of Nursing
Springdale ARHigh School Diploma -
Huntsville High School
Huntsville Arkansas 05-2002
Skills
- Verbal communication
- Professionalism and courtesy
- Patient care
- Supervisory skills
- Money handling
- Visual field testing
- Deposit and withdrawal management
- Cash counting
- Confidentiality
- Customer relationship development
- Diagnostic testing
- Patience and empathy
- Interviewing techniques
- Transaction processing
- Data entry efficiency
- Documentation and paperwork
- Data entry
- Customer needs assessment
- Interviewing
- Chart documentation
- Documentation and reporting
- Account updating
- Appointment management
- Telephone etiquette
- Customer relationship management
- Policy interpretation
- Data inputting
- Social services
- Medicaid
- Phone etiquette
- Eligibility procedures
- Patient information documentation
- Clear communication
- Regulatory compliance
- Case management
- Eligibility determination
- Time management abilities
- Task prioritization
- Friendly
- Computer proficiency
- Exceptional customer service
- Patient confidentiality
- Approachable
- Reliability
- Multitasking ability
- Willingness to learn
- Multitasking
- Customer service
- Teamwork and collaboration
- Time management proficiency
- Teamwork
- Examination room preparation
- Income verification
- Confidentiality awareness
Timeline
Program Eligibility Specialist
Arkansas Department of Human Services
01.2023 - Current
Bank Teller
Anstaff Bank
08.2016 - 10.2018
Eye Technician
Fayetteville EyeCare Clinic
01.2009 - 05.2011
Nursing
NWACC
Nursing
Harber School Of Nursing
High School Diploma -
Huntsville High School