Crystal Hathaway
Jack Stack BBQ
Olathe,KS
1
Certification
21
years of professional experience
Experienced hospitality professional skilled in delivering outstanding service in fast-paced dining environments. Committed to fostering teamwork and customer satisfaction while enhancing overall dining experiences. Capable of navigating challenges and maintaining operational efficiency through effective communication and problem-solving. Focused on training team members to achieve organizational goals and contribute to success.
Work History
Server/ Lead Trainer and Coordinator
4 Years 8 Months- Focused on delivering a memorable guest experience at Jack Stack. Our mission is to provide hope through hospitality. We work as a team to make sure our guests feel valued and seen as well as their request being heard and taken care of in a timely manner. As a server I maintain a 7 to 9 table section with a partner. Making sure our guests are satisfied by anticipating their needs from refills on their drinks, extra sauces to order accuracy by paying attention to small details. I'm responsible for having full menu knowledge and for being able to describe in detail what makes our food remarkable.
- As a trainer I facilitate Hope Day, which is orientation for new hires. I review the benefits of working for the company and share a little bit about the history and what sets us apart from other companies or restaurants.
- Adapted teaching techniques to enhance understanding for each learner.
- Mentor team members, providing feedback to improve performance and customer interactions.
- Help develop training schedules as well as materials and resources to streamline onboarding processes for new staff.
- Collaborate with management to identify training needs and develop targeted improvement strategies.
- Participate in team meetings to discuss strategies for improving efficiency and enhancing customer experiences.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adapt to diverse customer needs, providing personalized service that increased guest satisfaction.
- Demonstrated strong knowledge of food and beverage service standards and lead by example to instill in new servers.
House Manager
10 Months- Guided women through recovery processes to support their transition from homelessness and addiction towards personal growth and stability. Collaborated in the preparation of morning devotionals and facilitated worship sessions to promote spiritual enrichment. Monitored adherence to program and house policies, encouraging constructive behavior. Assisted women in job search activities, including crafting resumes and completing applications. Promoted positive communication by observing resident interactions and mediating disputes, fostering healthy relationships. Arranged necessary transportation for residents' appointments, ensuring punctuality and convenience. Maintained a supportive environment, applying conflict resolution skills to mitigate disputes and encourage cooperation.
- Managed daily operations of residential facilities, ensuring safety and well-being of all residents.
- Developed and implemented individualized care plans tailored to resident needs and preferences.
- Coordinated schedules for staff and volunteers, optimizing coverage and resource allocation.
Forklift Operator
1 Year 1 Month- I started my shift by checking in with the shift supervisor and getting my assignments for the shift. Checked all truck orders and confirmed their completeness by following an itemized list of each product. Distributed weight evenly while loading trucks to avoid any overweight shipments from departing the dock. Inspected products for damage and verified packaging integrity, contributing to quality control and customer satisfaction. I closely followed and observed all protocols to ensure the safety of myself and my co-workers. It was my responsibility to be familiar with the location of all the products we carried in the freezer and refrigeration side. I also logged the temperature of the product being loaded to ensure quality.
- Operated forklifts to transport materials efficiently within the warehouse environment.
- Conducted routine safety inspections and maintained equipment to ensure optimal performance.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow.
Server
1 Year- Achieved high guest satisfaction through proactive service and attention to detail. Facilitated smooth operations by effectively managing side work responsibilities. Obtained ServSafe certification, enhancing food safety knowledge and compliance.
- Managed multiple tables efficiently, prioritizing guest needs in high-pressure environments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Janitorial Staff
1 Year 8 Months- Managed 9 different apartment complexes, varying tasks depending on the day of the week. Performed vacuuming of hallways, mopping entryways, wiping glass, and dusting baseboards and arm rails to maintain a clean environment. Also responsible for the laundry rooms, trash and basements. Conducted weekly light checks and replacements, swept walkways, and collected trash to enhance property appearance.
- Maintained cleanliness and organization of assigned areas to ensure high standards of hygiene.
- Operated cleaning equipment, including floor scrubbers and vacuums, with proficiency and safety awareness.
- Collaborated with team members to implement efficient cleaning schedules and task distribution.
Janitorial Staff/ Manager
11 Months- Promoted from hourly cleaner to management position, demonstrating growth and commitment. As an hourly cleaner, managed the weekly cleaning of about 10 commercial properties, including Toyota, Mersea, and Office Depot. Cleaned and stocked restrooms and break rooms, vacuumed and mopped floors, and pulled trash as part of my duties. I always paid extra attention to detail such as fingerprints on the glass and alarm codes were set before exiting. As a manager, checked the work of cleaners, assisted in assessing new contracts, and stocked equipment and supplies.
- Oversaw operational workflows to ensure efficient cleaning service delivery.
- Trained and mentored team members on best practices in cleaning procedures.
- Developed and implemented quality control measures to enhance service standards.
Deli Manager
2 Years 6 Months- Managed deli operations, hired and scheduled three employees, and enforced safety and sanitation regulations to create a safe workplace.
- Supervised daily deli operations ensuring quality food preparation and customer satisfaction.
- Trained and mentored team members on food safety standards and operational best practices.
- Implemented inventory management practices to reduce waste and enhance product availability.
Certified Designated Trainer/ Expo/ Serving Staff/ Hospo
4 Years 8 Months- I started out as a server and over the years cross-trained in many different areas and eventually as a trainer. Opened new restaurant, trained team members on Aloha (point of sale system), explained core values, and taught complete menu knowledge. Assisted in various areas, enhancing overall teamwork.
- Trained new staff on operational procedures and customer service standards.
- Developed training materials aligned with company policies and best practices.
- Mentored team members to enhance performance and improve service delivery.
Education
Radical Mentor - Christian Discipleship
High School Diploma
Skills
Customer Service
Guest engagement
Communication Skills
Training Development
Team leadership
Team collaboration
Problem-solving
Multitasking and organization
Quality Control
Warehouse Management Software
Warehouse operations
Inventory
Certification
Radical Mentor Certification, KS DESE; GED, Certified Warehouseman and Material Handler, Warehouseman Training W.T.I., OSHA 10 Safety Certification, OSHA PIT Class I-III Operator Certification, Server Safe Certification, Kansas Driver’s License
Timeline
Server/ Lead Trainer and Coordinator
Jack Stack BBQ
02.2022 - CurrentRead More
House Manager
Freedom Home Ministries
05.2021 - 03.2022Read More
Forklift Operator
Tyson Distribution
03.2020 - 04.2021Read More
Server
BRGR Kitchen and Bar
03.2019 - 03.2020Read More
Janitorial Staff
Midwest Cleaning Service Inc.
03.2018 - 11.2019Read More
Janitorial Staff/ Manager
Elite Cleaning Company
12.2016 - 11.2017Read More
Deli Manager
Shell Gas and Deli
07.2010 - 01.2013Read More
Certified Designated Trainer/ Expo/ Serving Staff/ Hospo
Red Robin
09.2005 - 05.2010Read More
Love Like Jesus Non Profit
Radical Mentor from Christian Discipleship
Read More
Center Senior High School
High School Diploma
Read More
Personal Information
Driving License: Kansas Driver’s License