Summary
Overview
Work History
Skills
Timeline
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Crystal Hernandez

Crystal Hernandez

Buckeye,AZ

Summary

Reliable sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

11
11
years of professional experience

Work History

Certified Debt Specialist

Beyond Finance-Remote
06.2023 - 04.2024
  • Provide customer service and consultations to find tailored debt resolution options to help clients resolve debt comfortably and effectively
  • Provide clients with credit education, understanding of program details, process, and company experience
  • Provide empathetic and caring service in order to build rapport with clients.

Sr. Home Lending Advisor

Chase-Phoenix, AZ
03.2016 - 03.2023
  • Manage mortgage business for 11 retail branches in the CA market
  • Work closely with the Lending Development Officers to coach branch bankers, hold market training, daily download, and One Chase partner calls
  • Provide status updates to branch partners (bankers, branch managers, market directors, etc.), so they understand where their clients are in the process
  • Identify opportunities to refer business back to my branch partners for new Chase deposits and/or other Chase products
  • Provide a personalized customer service experience by building rapport with customers and assisting them in finding home lending solutions that best meet their needs
  • Prequalify customers for mortgage loans and collect required documentation for loan approval
  • Work closely with processing and underwriting teams to get loans closed in a timely manner, while maintaining a great customer service experience.

Sales Consultant

Midway Nissan/Avondale Nissan-Avondale, AZ
07.2013 - 10.2015
  • Provide excellent customer service by greeting customers, answering sales calls, providing out the door purchase numbers outlining all fees, incentives, and trade-in values
  • Respond to online inquiries through vehicle buying programs like Costco, TrueCar, Edmunds, etc
  • Via email, phone call, text, or web chat
  • Consult with customers to find out their wants, needs, and budget in order to better assist them in finding the perfect vehicle
  • Fill out and review credit applications and reports to provide financing options
  • Explain vehicle features, owner's manuals, and customize settings for the customer
  • Follow up with customers after purchase in order to build relationships and gain customer referrals.

Skills

  • Communication skills
  • Organizational skills
  • Store management
  • Microsoft Office
  • Lending
  • Strong sales skills
  • Goal-oriented mindset
  • Client Relationship Building
  • Call center experience
  • Friendly, Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Fluent in Spanish

Timeline

Certified Debt Specialist

Beyond Finance-Remote
06.2023 - 04.2024

Sr. Home Lending Advisor

Chase-Phoenix, AZ
03.2016 - 03.2023

Sales Consultant

Midway Nissan/Avondale Nissan-Avondale, AZ
07.2013 - 10.2015

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Crystal Hernandez